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Home & garden.

16 July 2021

Budget Energy

Budget Energy supplies electricity only, and claims to be a cost-effective choice in Northern Ireland. Is Budget Energy the best, though?
Sarah Ingrams
Budget Energy

Budget Energy is an electricity-only supplier offering variable tariffs, cheaper 12-month fixed tariffs and keypad (or prepayment) customer tariffs.

It has more than 60,000 customers, most of whom have prepayment meters. Budget Energy says it has no connection or installation fees.

The company also offers an option for those who generate renewable energy, such as solar power, with its Power Purchase Agreement. This lets you sell the electricity you don't use back to the grid. 

If you own a farm, you can book a farm visit from Budget Energy to look over your energy use. 

Budget Energy customer score

Budget Energy came joint fifth with SSE Airtricity Electricity this year in our survey of more than 630 Northern Irish energy customers, alongside six other NI companies.  

The billing is OK, but could be clearer with more detailed information.

Budget Energy customer

Budget Energy score breakdown

The graphic below shows the breakdown of its score from our survey. Scroll down to read our verdict on the supplier and find out what goes into its fuel mix.

Find out how Budget Energy compares with other energy companies – you can reveal the full results of our survey on Northern Ireland electricity and gas firms.

Which? verdict on Budget Energy

Budget Energy came in joint-fifth place this year, dropping from second place last year. 

Customers gave a middle-of-the-road three star rating for its bill clarity, customer service, complaints handling and value for money. But its customers were more impressed with its bill accuracy (four stars).  

Budget offers comparable tariffs for both bill-paying and keypad customers, which are priced differently depending on payment options (monthly direct debit, or no direct debit) and whether you're on an Economy 7 meter.

I prepay so always pay for exactly what I use.

Budget Energy customer

Budget energy offers a £100 cash incentive to customers thinking of switching to its keypad budget advantage tariff.

The energy provider has an app that should making checking your readings and paying your meter easier. It also offers to loan customers £5 credit until their next top-up. 

Pros: Customers are satisfied with its bill accuracy

Cons: There's a £150 security deposit if you don't pay your bills by direct debit; limited website and online facilities

Budget Energy electricity sources