Northern Ireland electricity and gas
By Jade Harding
Article 4 of 6
Electric Ireland claims to be Northern Ireland’s best-value electricity supplier. Find out if it's the right firm for you.
Electric Ireland offers electricity only via prepayment meter and credit billing. Based in Belfast, it has grown quickly since it started supplying electricity to customers in 2015. Electric Ireland now supplies to more than 1.2 million households in Northern Ireland.
Before 2015, it was a business energy supplier only. Now Electric Ireland offers keypad tariffs and standard credit tariffs.
Electric Ireland customer score
Electric Ireland came top of the table of Northern Ireland energy companies in our annual energy customer satisfaction survey.
Electric Ireland score breakdown
Below we show the breakdown of how Electric Ireland scored in our survey. Keep reading to find out our overall verdict and what goes into its fuel mix.
Find out how Electric Ireland compares with other energy firms – click to reveal the full results of the Northern Ireland electricity and gas firms.
Which? verdict on Electric Ireland
Electric Ireland has secured first place in this year's survey.
Its customers consider it to be reasonably good across most areas, including value for money and providing clear bills. Electric Ireland was the only NI energy provider to get a four-star rating in more than one area.
Electric Ireland's customers told us they were particularly happy with the clarity of their bills, with 84% rating them good or excellent. There was only one supplier (Budget Energy) which scored higher in this area.
Electric Ireland's customers also rated it highly for value for money. One customer commented: 'It was the cheapest when I signed up, and again when I checked a few months ago.'
It offers you an incentive of €150 to switch to it, and a customer loyalty scheme called Electric Ireland Rewards. The scheme gives customers discounts on things such as hotel stays, plus the chance to win prizes.
Customers had mixed comments about the firm's customer service: one told us it's 'always efficient and friendly', but another said the team had an 'unhelpful attitude'.
The 'easy' online account service - digital tools were rated three stars out of five - was also mentioned a few times. One customer said it was 'easy to access my online account', while another simply said 'easy to use'.
Pros: You get €150 incentive to switch to Electric Ireland
Cons: If you don't pay by direct debit, there's a security deposit of £200 - this is refunded after 12 months, provided all accounts have been paid on time and in full during the year