Northern Ireland electricity and gas
By Jade Harding
Article 5 of 7
Electric Ireland claims to be Northern Ireland’s best-value electricity supplier. Find out if Electric Ireland is the right firm for you.
Electric Ireland offers electricity-only via prepayment meter and credit billing. Based in Belfast, it has grown quickly since it started supplying electricity to customers in 2015. Electric Ireland now supplies to more than 80,000 households in Northern Ireland.
Before 2015, it was a business energy supplier only. Now Electric Ireland offers keypad tariffs and standard credit tariffs, the majority of customers take the latter of these.
See how Electric Ireland's prices compare with the rest of the market by using Which? Switch to find the cheapest gas and electricity deals.
Electric Ireland customer score
Electric Ireland came joint top in the table of Northern Ireland energy companies in our annual energy customer satisfaction survey.
The other company to come first was Budget Energy.
Electric Ireland score breakdown
Below we show the breakdown of how Electric Ireland scored in our survey. Keep reading to find out our overall verdict and what goes into its fuel mix.
Find out how Electric Ireland compares with other energy firms – click to reveal the full results of the Northern Ireland electricity and gas firms.
Which? verdict on Electric Ireland
Electric Ireland has secured first place this year, alongside Budget Energy.
Its customers consider it to be good across all fields, including value for money and providing accurate bills. In fact, Electric Ireland consistently had the highest percentage of 'excellent' ratings in many of the areas.
Billing was an operation where Electric Ireland particularly excelled - 47% of customers rated the clarity of billing as excellent, while 44% rated the accuracy as excellent.
Electric Ireland offers you an incentive of around £40 to switch to it and a yearly £5 loyalty bonus; something some of its customers commented on. One told us: 'I've had no problems with Electric Ireland, they keep me informed if there's going to be any changes and they also give a loyalty bonus every year.'
Value for money also had a high percentage of excellent ratings (30%) - comments reflected this: One customer said: 'Great price with a loyalty rewards', and another added: 'competitive rates'.
Pros: You get around a £40 incentive to switch to Electric Ireland.
Cons: If you do not pay by direct debit, there is a security deposit of £200 - this is refunded after 12 months provided all accounts have been paid on time and in full during the year.
Electric Ireland electricity sources
Electric Ireland in the news
Electric Ireland announced a 7.2% increase to its electricity prices that came into effect on 1 February 2018. The price rise added around £32 a year to the average customer’s bill, taking it to £480 a year.
Electric Ireland sales and marketing manager Clare McAllister said: ‘Increasing wholesale energy costs has meant that an electricity price increase is now unavoidable. We will, however, absorb these increases over the winter months when electricity usage and bills are at their highest.’
Don't pay your energy company more than you need to. Use Which? Switch to find the cheapest gas and electricity deals.