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1 October 2020

Power NI

Power NI is the biggest electricity retailer in Northern Ireland, and has been running for more than 80 years. We reveal whether it's any good.
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Sarah Ingrams

Power NI is part of Energia Group, an Ireland-based energy company that generates power in coal and gas-fired power stations, plus wind farms. It supplies electricity to more than 500,000 customers, but doesn't provide gas.

Power NI has maintained a lot of its market share since competition was introduced from energy companies such as Budget Energy and SSE Airtricity. It still supplies just under 60% of the domestic market.

It says that it offers ‘excellent customer service’. It gives customers advice on energy-saving measures, and also installs them. Power NI says it's committed to community work, supporting local organisations and charities.

Power NI customer score

Power NI came third out of six energy companies in Northern Ireland in the annual Which? customer satisfaction survey. Electric Ireland came top of the table.

Power NI score breakdown

The graphic below shows the breakdown of Power NI's score from our survey.

Scroll down to read the full Which? verdict on Power NI, including what its customers really think of its customer service, plus its sources for electricity generation.

Find out how Power NI compares with other energy companies – go to Northern Ireland electricity and gas firms.

Which? verdict on Power NI

Power NI's rating is pretty middle-of-the-road - it sits in third place in the table of six Northern Ireland energy firms. 

Customers gave Power NI four stars out of five for its bill accuracy, with 87% of respondents saying it's good or excellent. This is impressive, but also in line with most of the other NI firms in the survey. 

It got three stars out of five for bill clarity, customer service, dealing with complaints, digital tools, and value for money. 

The one area in which customers were least positive about Power NI was how it deals with complaints. 12% of respondents rated it poor or very poor in this area, which is marginally the highest proportion compared with the other NI suppliers we have ratings for.

Power NI offers a choice of tariffs, including online-only tariffs and monthly or quarterly direct debit bills.

The firm also claims to be the UK leader in pay-as-you-go keypad metering (when customers top up their energy credit as they would a mobile phone).

Power NI has a customer reward scheme called Perks, which offers cashback and discounts with certain brands.

Pros: A well-established company whose customers find its bills accurate

Cons: Only provides electricity, some customers are unhappy with the way it deals with complaints

Power NI fuel mix

Power NI in the news

October: Power NI announced it will raise electricity prices by 6.1% from 1 October. This will add around £35 a year to the average customer's bill.
August: Power NI announced it will raise electricity prices by 13.8% from 1 October. This will add around £69 a year to the average customer's bill. Power NI and the Utility Regulator must consult before it raises prices. It blamed wholesale gas price rises for the increase. Power NI generates three quarters of its electricity from natural gas and the Utility Regulator says that the price of this has increased 30% since 2017.
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