Best fitted bedroom furniture brands
We've asked 1,744 customers to rate the companies they bought fitted wardrobes and bedroom furniture from, giving us ratings for 10 brands, including Ikea, Sharps, John Lewis, Wickes, Homebase and B&Q.
One excellent retailer earned an impressive customer score of 80%, while our bottom scorer got 69%. But customers felt that some brands are much better value for money – especally over time – than others.
Which is the best fitted bedroom furniture brand?
We asked people to rate the brands for their customer service, build quality and value for money, among other things, and for various installation measures.
In addition to surveying customers who bought within the last two years (since July 2018), we also asked others who bought between May 2010 and June 2018. That way you can truly see how well fitted wardrobes and furniture stand the test of time.
|Fitted wardrobes and bedroom furniture ratings|
|Customer score||Range and options||Customer service||Delivery speed||Build quality||Value for money||Expectations met|
|John Lewis (150)|
|Fitted wardrobes and furniture installation ratings|
|Installers' attitude||Mess during installation||Installation quality|
|John Lewis (150)|
|How well the fitted wardrobes and furniture lasts|
|Build quality||How well it lasted||Value for money|
|John Lewis (124)|
How to choose a built-in wardrobe brand
More than eight in 10 people who bought new fitted bedroom furniture in the last 18 months went with a well-known brand. The rest used an independent firm or local carpenter or joiner.
The most common reason people chose the company they did was because it has a good reputation. Having a design or product they liked were also important.
Other important reasons for choosing a brand included it offering a fitting service, being impressed by examples of their previous work, having a wide choice of finishes and being recommended by family or friends.
A quarter (24%) of people said that they chose a firm because it was the cheapest.
Built-in wardrobe delivery times
For 79% of people who bought from a brand in the last two years (since July 2018) and installed the furniture themselves, it took up to one month for their furniture to be delivered. For 13%, it took longer than one and up to two months.
However, 5% had to wait between two and three months, and 1% more than three and up to four.
It's worth noting that as many of the companies provide bespoke furniture to fit your exact specifications, a lengthy delivery time isn't necessarily a bad thing.
But, do check this with your supplier to ensure you know how long you'll need to wait. If you're getting it installed by the company you're buying from, you'll need to factor in time to wait for the installation too.
Common fitted wardrobe delivery problems
Thankfully, 73% of people we asked didn't experience any issues with the delivery. But out of the 463 who did, the complications they experienced were:
Common fitted wardrobe installation problems
We asked people about any installation issues they experienced with their wardrobes. Of those who had the furniture installed by the brand itself or someone recommended by the brand, the vast majority (74%) didn't have any problems.
However, 26% had some sort of hiccup. Out of those people, the top reasons were:
Which? research into fitted wardrobe and bedroom furniture brands
In April and May 2020, we asked 3,762 Which? members and the general public about their experiences of buying fitted wardrobes and fitted bedroom furniture since 2010. 1,744 had bought since July 2018 and 2,018 had bought between May 2010 and June 2018.
The star ratings are based on a seven-point scale, from very poor to excellent. Our unique customer scores come from a combination of asking people how satisfied they are with a brand and whether they would recommend it, also using a seven-point scale. We need 30 people to respond to each element to be able to rate a brand.
Fitted bedroom furniture includes made-to-measure wardrobes and furniture, as well as wardrobes and furniture selected to fit a specific space. It doesn't include freestanding items.