Joolz has issued a voluntary recall for a specific batch of the Hub2 stroller. This is because in rare cases, the front wheels of the stroller may detach from the chassis during use. The affected strollers are limited to a specific batch (serial numbers HUB2CH-016488 to HUB2CH-016687). If your stroller is not within this serial number range, no action is required.

What you should do

1. Check the serial number of your Hub2 stroller. The serial number can be found on the right rear leg, on the inside.

2. If your stroller falls within the affected range, please stop using it immediately.

3. Contact Joolz Customer Service directly at service@joolz.com or via the telephone number of 020 4525 2638 to arrange a free replacement of the stroller and collection of the old one.

Joolz says:

All Joolz strollers are designed and tested according to the highest international safety standards (EN1888-1&2, EN1466, EN1130). This issue did not appear during certification testing or early use. Out of caution and commitment to parents, we are taking this proactive step.

We sincerely apologise for the inconvenience this may cause and thank you for your understanding and cooperation. Your child’s safety and your peace of mind are always our top priority.

This pushchair scored 73% when we originally tested it. We've voluntarily added a safety alert banner and made it a 0% Don't Buy product to inform consumers of potential risks to some models.