Drum bearing problems, electrical failures and a broken door are some of the most common washing machine faults, according to our annual survey of owners.
Knowing which brands develop more faults is vital when you're buying a new washing machine. That’s why this year, in our unique longevity and customer satisfaction survey, we've asked more than 12,000 Which? members and 5,000 members of the public to tell us whether they're happy with their washing machine and if they've experienced problems.
Our survey data takes into account which washing machines had faults reported and whether they needed to be repaired or replaced as a result.
We've crunched the numbers for the biggest washing machine manufacturers – including Miele, Bosch and Samsung – and have calculated a customer score for each, so you know which brands come recommended by owners.
The table below summarises this year’s results, based on washing machines bought in the past seven years. Brands are ranked by their customer score, which reflects whether customers would recommend each brand and their level of satisfaction.
The 'proportion faulty' is the percentage that experienced a fault and the 'proportion repaired or replaced' is the percentage of washing machines that were fixed or thrown away due to the fault. The fewer replaced, the better.
|Brand||Customer score||Proportion faulty in the first seven years||Proportion repaired or replaced due to a fault|
There's a big difference between the best and worst washing machines and in the satisfaction score reported by customers.
|Proportion faulty in first seven years||8%||33%|
|Proportion repaired or replaced due to a fault||5%||30%|
Washing machines should last beyond seven years without any problems, but we've found that for some brands as much as one third need to be repaired or replaced in that time.
As you can see in the table below, there’s a big difference between how reliable the best and the worst brands are. The least reliable brands are six times more fault-prone than the most reliable.
To become an Eco Buy, a washing machine must be both energy and water efficient and come from a reliable brand. If a brand has more than 10% of its washing machines repaired or replaced then none are eligible to be awarded an Eco Buy.
|Proportion repaired or replaced due to a fault in the first seven years|
|Average for all washing machines||8%|
We've pulled together our reliability data, customer insight and their average performance in our independent washing machine tests to give you an in-depth look at each brand. Read on for our verdict on whether it's a brand worth buying.
Only Which? members can to view our verdicts on the brands listed below and whether they are worth buying. If you're not yet a member, to get instant access to the following washing machine brand verdicts: AEG, Beko, Bosch, LG, John Lewis, Miele, Neff, Samsung, Siemens, Zanussi and more.
Already know which washing machine brand you want? Use these links to go straight to our reviews and find your ideal model for each brand.
More than 10,000 owners told us about the reliability track record of the washing machines in their homes. And you've let us in on the problems and niggles that yours have caused over the years, including leaky doors, wobbly machines and smelly detergent drawers.
The most common washing machine problems are:
Watch our video guides on how to deal with some common washing machine problems:
We surveyed 106 appliance repairers and asked them what advice they would give for fixing common faults with washing machines:
Fault 1: Coins or other objects causing a blockage, so that the machine isn’t draining
Fault 2: A leak in the drum-bearing seal causing the machine to make a lot of noise while in use
If you do need a professional, use our Trusted Trader search tool below to find an appliance repairer.
Which? has a wealth of information on Britain's favourite brands. Every year we ask Which? members to tell us about the home appliances they own – from how likely they would be to recommend a brand, to how reliable the products are once they get them home.
This year 12,411 Which? Connect panel members and 5,011 members of the public told us about more than 75,000 individual products. We calculate a brand's customer score, fault rate and proportion replaced or repaired based on the results of our annual survey.
Our surveys, combined with our extensive lab tests, mean we can recommend the best washing machine to buy.