ActionLetter to request compensation for cancelled or delayed flights

If your flight is cancelled or delayed you are entitled to compensation under EU Denied Boarding Regulations. Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.

[Your address here]

Dear Sir/Madam,

[Reference: flight number]

I am writing to you in connection with the above flight which I was booked onto on [date].

[Either]: 

The flight was supposed to depart from [departure airport] at [time], but was cancelled. 

Under EU Denied Boarding Regulation 261/2004 I am entitled to the sum of € [see table on the flight cancellations page] compensation and look forward to receiving the sterling equivalent within the next 14 days. 

I attach a copy of the ticket.

[Or]: 

The flight was supposed to depart from [departure airport] at [time], but was delayed by over [number] hours.

Under the EU Denied Boarding Regulation 261/2004, I am entitled to the sum of [see compensation table on delayed flights] compensation and look forward to receiving the sterling equivalent within the next 14 days. 

I attach a copy of the ticket.

Yours sincerely,



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