Subscriber FAQs Answers to questions about your subscription

What details can I access online?

You can view your name, address, email address, username and password in the section of, you will need to be logged in to access this.

What details can I change online?

You can amend your username and password via the your account section of

Can I cancel my subscription online?

At the moment there is no online cancellation facility so you will need to contact us.

If I enter my email address to update my username does this sign me up to emails?

Yes, we have upgraded our membership package to help you get even more from your Which? membership and we now send a weekly email newsletter to all our members. We respect your personal information and will not share this with any third parties.

How do I unsubscribe from emails?

Each email we send includes an unsubscribe link at the bottom. Clicking this will update our records and we will no longer send you email newsletters.

How do I get a VAT invoice?

If you need a VAT invoice, please contact us. We can compile an annual VAT invoice for you at the financial year end.

I've seen a Which? guide advertised - how can I access it?

You can find a range of Which? advice guides in Your Account once you have logged in to Navigate to Free Guides for Members in the left hand menu bar and simply open to read on screen or download your chosen guide from the list available. Guides are available in PDF format only.

Contact the Which? Helpline for further information on 01992 822800.

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