Reporting fraud is important to help stop criminals, and to prevent others from falling victim to the same scam.
Report fraud to your bank or payment provider
If you’ve lost money to a scam and you paid with a credit or debit card, or sent money through an account transaction, tell your bank or payment provider as soon as possible.
Reports of fraud should be investigated quickly and all efforts should be made to recover the money if possible.
Report the scam to Action Fraud and the police
Action Fraud is the fraud and cybercrime reporting centre for England, Wales and Northern Ireland. It gathers intelligence on scams and passes it onto the National Fraud Intelligence Bureau for analysis by the police.
You can report any attempt to steal your money or personal information to Action Fraud by calling 0300 123 2040 or report it online. If you live in Scotland you can report a scam directly to the police by calling 101.
If your money has been stolen as the result of a scam, you can also report it to the police by calling 101.
You can also report an attempted scam, even if the fraudsters were unsuccessful.
Not every report results in a police investigation, but any information you give will help build a clearer picture of how scams work, and who is behind them.
How to report a scam
How to report an email scam?
If you’ve spotted a scam email or phishing email, you can report it to the internet service provider (ISP) that was used to send you the email. There will usually be a ‘report’ button or link in your inbox.
Gmail has a 'Report spam' button and Hotmail has a 'Report phishing' button. If the scam email came from a Yahoo! account, send it to email@example.com.
The ISP can then close the account that sent the email.
Report it to the company
If you've received a fake email that pretends to have been sent by a genuine company, it’s worth alerting the company the scammers have tried to mimic.
This could be a bank, government department, utility provider, a shop or a subscription service.
The company can then warn its customers about the scam and take steps to prevent scammers from targeting them in the future.
How to report a Premium rate phone scam?
Contact the Phone-paid Services Authority (PSA) to complain about unexpected or expensive fees on your phone bill.
The PSA is the UK regulator for content, goods and services charged to phone bills.
Being scammed can take a huge toll on your mental health. You might find it helpful to talk to someone about what you’re going through. It’s not your fault, and there are plenty of non-judgemental advice lines you can call who will understand.
Mind has a confidential information and support line, Mind Infoline, available on 0300 123 3393 (lines open 9am - 6pm, Monday - Friday).