Action Fraud is the UK’s national fraud crime reporting centre. It gathers intelligence on scams and passes it onto the National Fraud Intelligence Bureau for analysis by the police.
Not every report results in a police investigation, but any information you give will help build a clearer picture of how scams work, and who is behind them.
You can also report an attempted scam, even if the fraudsters were unsuccessful.
If your money has been stolen as the result of a scam, you can also report it to your local police using their non-emergency contact details.
How to report a scam
How to report an email scam?
If you’ve spotted a scam email or phishing email, you can report it to the internet service provider (ISP) that was used to send you the email. There will usually be a ‘report’ button or link in your inbox.
Gmail has a 'Report spam' button and Hotmail has a 'Report phishing' button. If the scam email came from a Yahoo! account, send it to email@example.com.
The ISP can then close the account that sent the email.
Report it to the company
If you've received a fake email that pretends to have been sent by a genuine company, it’s worth alerting the company the scammers have tried to mimic.
This could be a bank, government department, utility provider, a shop or a subscription service.
The company can then warn its customers about the scam and take steps to prevent scammers from targeting them in the future.
How to report a Premium rate phone scam?
Contact the Phone-paid Services Authority (PSA) to complain about unexpected or expensive fees on your phone bill.
The PSA is the UK regulator for content, goods and services charged to phone bills.