Best laptop brands

Best laptop brands

by Callum Tennent

When buying a new laptop, you should go for a brand that has a reputation for quality, reliability and value. Find the right laptop brand for you with our guide.

To find out which tech brands are the most (and least) reliable, every year we ask more than 11,000 Which? members to tell us about the technology products they own. Apple and Windows users are both included, with devices from the bottom to the top of the pricing pyramid all taken into consideration.

If you'd rather just see the best laptop models we've tested, click through to our Best Buy laptops.

Best and worst laptop brands

Our most recent survey had 11,757 responses from Which? members, giving their candid opinions on the laptops that they own. Customer scores ranged from a commendable 91% to a lacklustre 51%, while reliability scores ranged from 75% to 47%. Take a look at this table before you shell out for a new laptop and you should find yourself far happier with your purchase later down the line.

Which? members should log in now to unlock the scores in the table. If you’re not yet a Which? member, try full access for one month with a £1 trial.

Table of laptop brands
Laptop brands rated
BrandAverage test score1Reliability rating2Customer score2Verdict

The best laptop brand all round in our survey, and by some margin. It's a big brand with big expectations, and our readers certainly don't feel disappointed.

57%76%A lesser-known brand, and one that produces fewer laptops than most. Those of our members who bought one of its products were very pleased with it, though.
N/A66%Such a big name is bound to have large sales figures, meaning there will always be variance in individual feedback. This is not a bad score by any stretch, though, but this brand no longer produces laptops.
68%64%Another big brand name that produces a lot of different laptops. Overall quality seems to be quite consistent, though.
65%64%This brand makes more laptops than any other. Its reliability may be so-so, but to rank so highly despite such a volume of output is still impressive.
63%63%Another popular manufacturer. Quality is a little harder to come by here. It has its moments, but you'll need to be sure you're buying the correct model to avoid a nasty surprise.
60%62%It's a big name that you'd most likely trust through reputation alone - but our survey has revealed that it may not be so black and white. It has proven more reliable than most, though.
67%61%Yet another household name. It scores well in our tests, but our readers seem to have had differing experiences with it.
N/A61%What was once possibly the biggest name in global electronics, now retired from the laptop game for good. There are still some floating around out there - but the customer scores suggest you may want to look elsewhere.
60%61%A name that seems to have been around forever. This brand is never afraid to try something new. Our test scores, and our readers' feedback, varies accordingly.
52%61%We don't get many of this brand's laptops through our doors nowadays, but it does happen every now and again. Not that we mind - these scores are none too promising.
N/A59%A real fallen giant, this brand stopped making laptops a while ago. This may be good thing too, given how our members feel about them.
N/A51%Never mind making laptops, this brand doesn't even exist anymore. There may well be one of its machines still knocking around in your house though, and if you're anything like the rest of our members you're probably pretty unhappy with it.
Table notes
1 Average scores based on laptops tested since December 2011, that are still available at the time of writing (November 2015)
2 Reliability rating and customer score based on feedback from more than 11,000 Which? members, surveyed in August 2015


Member Content

Choosing the best brand of laptop

Our survey accounts for every brand, type and price of laptop owned by our members. There's no restriction on how far back they bought it (as seen by the number of now-defunct brands), as long as they still currently own and use it.

With a market as busy and diverse as laptops, generalising brands into an average score can often be a little misleading. Most have Best Buys, some have Don't Buys, and a few have both. 

The customer score, on the other hand, can be a good guideline when you need a bit of extra help with deciding. It's a combination of how likely you'd be to recommend the brand and overall satisfaction with it, and it shows how real customers feel about a brand.

The brand with the highest customer score crushed all other competition, and by some margin. In fact, every laptop it's ever made has been a Best Buy. Perhaps fortunately, the lowest scoring brand doesn't make laptops any more, so you needn't worry about accidentally buying one unless you decide to trawl the deepest, darkest depths of the second-hand market.

The most common laptop problems are battery life shortening (30%), screen freezing (15%), and straight-up battery death (10%). As you can see, battery issues are common - all the more reason for you to pay extra attention to our battery-life scores in our in-depth reviews.

This reliability survey is conducted every year, so you can be confident that these scores are up to date and applicable to the current laptop marketplace.

It's important to remember that any brand which scores less than three stars for reliability in our table is incapable of receiving a Best Buy award for its laptops - no matter how good those laptops may be. They're simply too unreliable to recommend whole-heartedly.