Best laptop brandsby Callum Tennent
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Every year we ask more than 11,000 Which? members to tell us how satisfied they are with the laptop they own and whether they're constantly dogged with failures and faults. The results enable us to tell you the best and worst laptop brands, with Apple Mac and Windows PCs both included.
If you'd rather just see the best laptops we've tested, click through to our Best Buy laptops.
Best and worst laptop brands
Before you shell out for a new laptop, take a look at the below table to see the results of our annual reliability survey. With ratings ranging between a commendable four stars to a lacklustre two, you'll discover the laptops that will leave you far happier with your purchase later down the line.
Which? members should log in now to unlock the scores in the table. If you’re not yet a Which? member, try full access for one month with a £1 trial and discover the benefits of having thousands of product test results at your fingertips.
|Laptop brands rated|
|Brand||Reliability rating||Customer score||Verdict|
The best laptop brand all round in our survey, and by some margin.
|64%||Has long since stopped producing laptops, but could still prove a very canny second-hand pickup.|
|76%||A lesser-known brand, but still scores highly in the satisfaction stakes.|
|66%||Reliable, liked by our members and scoring well in our tests, there should be a model that suits you.|
|61%||As likely to produce a Best Buy as it is a Don't Buy, so check our reviews before buying one.|
|64%||Produced a few quality models over the years, but most are middle-of-the-road and reliability isn't great.|
|63%||No one makes more laptops and the average test score is healthy – but reliability isn't.|
|62%||Doesn't make laptops anymore. That's no great shame, considering its reliability and customer scores.|
|61%||Our readers don't seem too happy with this brand, it has a reputation for low-quality output.|
|61%||Its laptops come in all shapes and sizes - some good, some bad and some somewhere in between.|
|61%||This brand's laptops are often very bad and our readers are certainly no fans.|
|59%||Doesn't make laptops any more, and from the looks of the customer feedback score you shouldn't be buying them even if they did.|
|51%||Now discontinued so don't be surprised to see it disappear from this list soon. No great loss.|
Reliability rating and customer score based on feedback from more than 11,000 Which? members, surveyed in August 2015
Choosing the best brand of laptop
The reliability rating a brand receives is a really good guideline of where you should commence your laptop hunt, as you know you'll be able to trust the machines they make. The customer score is a combination of how likely you'd be to recommend the brand and overall satisfaction with it, and shows how real customers feel about each manufacturer's laptops.
The brand with the highest customer score crushed all other competition, and by some margin. In fact, every laptop it's ever made has been a Best Buy. Perhaps fortunately, the lowest-scoring brand doesn't make laptops any more, so you needn't worry about accidentally buying one unless you decide to trawl the deepest, darkest depths of the second-hand market.
The most common laptop problems are battery life shortening (30%), screen freezing (15%), and straight-up battery death (10%). As you can see, battery issues are common - all the more reason for you to pay extra attention to our battery-life scores in our in-depth laptop reviews.
Our survey accounts for every brand, type and price of laptop owned by our members. There's no restriction on how far back they bought it (as seen by the number of now-defunct brands), as long as they still currently own and use it. But because we conduct the survey every year, you can be confident that these scores are up to date and applicable to the current laptop marketplace.
It's important to remember that any brand which scores two stars or fewer for reliability in our table is incapable of receiving a Best Buy award for its laptops - no matter how good those laptops may be. They're simply too unreliable to recommend without reservation.
See which models most impressed our testers by checking out our laptop reviews.