Best laptop brands


Best laptop brands

by Callum Tennent

When buying a new laptop, you should go for a brand that has a reputation for quality, reliability and value. Find the right laptop brand for you with our guide.

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To find out which tech brands are the most (and least) reliable, every year we ask more than 11,000 Which? members to tell us about the technology products they own. Apple Mac and Windows users are both included, with devices from the bottom to the top of the pricing pyramid all taken into consideration. Our table will show you how the likes of Asus laptops, Dell laptops and Lenovo laptops fared.

If you'd rather just see the best laptop models we've tested, click through to our Best Buy laptops.

Best and worst laptop brands

Our most recent survey had 11,757 responses from Which? members, giving their candid opinions on the laptops that they own. Customer scores ranged from a commendable 91% to a lacklustre 51%, while reliability scores ranged from 75% to 47%. Take a look at this table before you shell out for a new laptop and you should find yourself far happier with your purchase later down the line.

Which? members should log in now to unlock the scores in the table. If you’re not yet a Which? member, try full access for one month with a £1 trial.

Table of laptop brands
Laptop brands rated
BrandAverage test score1Reliability rating2Customer score2Verdict

The best laptop brand all round in our survey, and by some margin. It's a big brand with big expectations, and our readers certainly don't feel disappointed.

N/A64%It used to be a big name in the computing game but has long since stopped producing laptops. It scored excellently in reliability, meaning a laptop from this brand could still prove a very canny second-hand pickup.
57%76%Undoubtedly one of the lesser-known brands in this table, it still scores highly in the satisfaction stakes with those who take a chance on one.
66%66%There's a whole host of this manufacturer's laptops to choose from, and they score an impressive average. Our members seem to enjoy them, too.
65%61%Another busy manufacturer, this is a brand of extremes. It's just as likely to produce a Best Buy as it is a Don't Buy, so be sure to check our reviews before buying one to make sure you don't end up with a dud.
61%64%One of the biggest, oldest names in the consumer electronics field. There's been a few quality models over the past year, but most releases have been middle-of-the-road efforts. And reliability is no different.
67%63%At the time of writing, no one makes more laptops. We review dozens of them a year and the average test score is healthy – but reliability isn't.
N/A62%One of the biggest names in global electronics, so you may be surprised to learn that it doesn't make laptops anymore. That's no great shame, considering these reliability and customer scores
68%61%The chances are that when this brand releases a laptop it's going to be respectable - great, even. Our readers don't seem too happy with it, though, although that may be because of the brand's former history of low-quality, low-cost output.
62%61%One of the most diverse brands on this list. Not afraid to try something new, its laptops come in all shapes and sizes - for better, worse and everything in between.
N/A61%This brand's laptops are often very bad. If you happen to come across one, don't feel compelled to buy it.
N/A59%This tech giant doesn't make laptops anymore, and from the looks of the customer feedback score you shouldn't be buying them, either.
57%51%With the brand's laptops discontinued in major nations around the world, don't be surprised to see it disappear from this list in the near future. No great loss.
Table notes
1 Average scores based on laptops tested since December 2011, that are still available at the time of writing (November 2015)
2 Reliability rating and customer score based on feedback from more than 11,000 Which? members, surveyed in August 2015


Member Content

Choosing the best brand of laptop

Our survey accounts for every brand, type and price of laptop owned by our members. There's no restriction on how far back they bought it (as seen by the number of now-defunct brands), as long as they still currently own and use it.

With a market as busy and diverse as laptops, generalising brands into an average score can often be a little misleading. Most have Best Buys, some have Don't Buys, and a few have both. 

The customer score, on the other hand, can be a good guideline when you need a bit of extra help with deciding. It's a combination of how likely you'd be to recommend the brand and overall satisfaction with it, and it shows how real customers feel about a brand.

The brand with the highest customer score crushed all other competition, and by some margin. In fact, every laptop it's ever made has been a Best Buy. Perhaps fortunately, the lowest scoring brand doesn't make laptops any more, so you needn't worry about accidentally buying one unless you decide to trawl the deepest, darkest depths of the second-hand market.

The most common laptop problems are battery life shortening (30%), screen freezing (15%), and straight-up battery death (10%). As you can see, battery issues are common - all the more reason for you to pay extra attention to our battery-life scores in our in-depth reviews.

This reliability survey is conducted every year, so you can be confident that these scores are up to date and applicable to the current laptop marketplace.

It's important to remember that any brand which scores two stars or fewer for reliability in our table is incapable of receiving a Best Buy award for its laptops - no matter how good those laptops may be. They're simply too unreliable to recommend whole-heartedly.

See which ones most impressed our testers by checking out our laptop reviews.