Best printer brands

Printers

Best printer brands

by Katie Waller

Don’t end up with an unreliable printer that jams or wastes ink. Through in-depth tests and extensive member surveys, we tell you which brands deliver great prints, trouble-free.

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

  • Get the Which? verdict from our independent experts
  • Weigh up the pros and cons in an instant
  • Go to town on the details with our full review
  • Read our member reviews to see what they think
  • Is it a Don’t Buy? It could be a dud, and a costly one too
  • Best Buy
    34
  • Don't Buy
    2
  • 187 Printers available

Whether you’re buying an all-in-one printer for home prints and schoolwork, or need great photo prints for your collection, your printer should work without fuss when you need it to. 

Constant paper jams are frustrating, and some printers use so much ink cleaning themselves that there’s not much left when you need to print. So it’s important that you can find a printer brand you can trust.

Every year we put the latest printers from Brother, Canon, Dell, Epson, HP and Samsung through rigorous tests to find our which brand makes the best printers for your home. We also survey thousands of Which? members to find out how reliable printers from different brands are and whether they’d recommend them.

For a great printer from a reliable brand head straight to our Best Buy printers.

72% - 38% The range of Customer Scores for printers

Best and worst printer brands

With printers, the upfront price is only the tip of the iceberg – you’ll be spending on ink or toner for the printer’s lifespan. A poor choice now could hit you hard in the long term. In the table below we’ve collated test results from all of the different types of inkjet and laser printers we test and combined them with our unique reliability and customer scores, so you can see in an instant how the likes of Brother, Canon, Dell, Epson, HP and Samsung measure up.

Which? members can log in to see the printer brands behind the ratings. If you're not already a member, you can take a £1 Which? trial.
BrandAverage test scoreCustomer scoreReliability rating
68%72%

You'll get quick prints for this brands printers and models range from compact to real home office beasts. Printing costs are generally good too. 

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

67%71%

If you want to keep your in costs down, this is the printer brand for you. Print quality is model dependent, so be sure to opt for a Best Buy for the best balance of cost and quality.

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

69%63%

There are some great printers within this brands ranges, but also some real ink guzzlers that could cost you a small fortune on prints, so it's critical to check our ink running cost test results to avoid wasting money on prints.

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

68%60%

You really need to be selective with this brand to find a model that produces the quality of prints that you require for a price that'll suit your pocket. It has some cheap printers available that will also produce low cost prints, but there are also model in its ranges that cost more than the average to print from.

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

67%59%

This brand produces some great printer all-rounders that produce good quality across the board, although you will be paying a little more than the average in ink running costs for the privilege. 

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

70%45%

If you're looking for sharp text prints, printers from this brand may well appeal, but in our annual reliability survey of Which? members, owners of this brand of printer haven't always been that pleased with their purchase in the long term. 

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

-38%

There's a big difference in the satisfaction of printer users with their brand of printer and many owners of this brand are reluctant to recommend it.

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

-27%

Here's one printer brand you'll be likely to avoid given that those who own its printers are reluctant to recommend them.

Find out which printer brand we're talking about by logging in or taking a £1 Which? trial.

Key

Member Content
Table notes
Reliability sample size: 4,594. Customer score sample size: 5,602. Based on a survey of 10,497 Which? members in August 2015. Test lab data correct as of August, 2014.

Common printer problems

Of all of the problems people experienced with their printer, these were the most common issues:

  • Problems with the paper feed (15%) - the biggest problem tends to be printers not taking the paper, taking two pages at a time or feeding paper through wonky or jamming.
  • Deterioration of print quality (14%) - plenty of members reported problems with decreased print quality over the life of the printer.
  • Fault with wi-fi connection (10%) - the latest printers can connect to your computer, tablet or phone using a wi-fi connection, though some are prone to failing.

Choosing the best brand of printer

Speed and reliability are a big deal with printers. Great print quality is important, but it doesn’t matter how good each page looks if it takes an age to print out the simplest document or can’t print a few pages without jamming. Some printers are more prone to problems than others, which is why, in addition to the average test score, we’ve listed each brand’s reliability rating and customer scores.

These ratings are based on feedback from more than 10,497 Which? members who have shared their experiences of their printers and informed us of any problems. The fewer issues they’ve had with their printers, the higher the brand’s reliability score. The most owned brand of printer in our survey was HP printers, but that doesn't necessarily make them the best. Our surveys tells us how happy members are with their printer, and whether they'd recommend the brand to someone else, making up our Customer Score.

The difference between the most and least reliable printer brand is the biggest of any of the computing products covered by our survey. The most reliable printer brand received a reliability score of 75% - that’s 44% higher than the worst brand. And those buying from the least reliable brand are unlikely to recommend it to friends and family. 

Make sure you don't get stuck with an unreliable and frustrating printer by picking up a Best Buy printer.