Broadband deals EE Broadband review

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EE broadband review

We ask thousands of broadband customers about their experiences so we can tell you exactly how EE Broadband’s customers rate its service, and how it compares with other broadband providers.

EE Broadband has become a major player in the UK broadband scene, partly because it offers attractive deals for anyone on EE, T-Mobile or Orange mobile contracts. These packages appear to offer good value but in the past EE has struggled to match the customer service or network reliability provided by the best ISPs.

Take out a trial to Which? for just £1 and we’ll you exactly what you need to know about all the UK’s biggest broadband providers. By logging in Which? members can see:

  • The full results of our latest survey, with ratings for all the major providers including BT, TalkTalk, Sky and Virgin Media.
  • Which three ISPs we rated as Recommended Providers.
  • A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more.
  • Individual overviews of each provider, revealing everything from the deals they offer to the levels of complaints about them.
  • Lab reviews of the equipment they supply.
  • Quotes from real customers on their experiences.

Which? members can also find their ideal package by comparing all the latest broadband deals.

EE broadband satisfaction survey results
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)
Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content

 

What makes a Which? Recommended broadband provider?

Which? broadband Recommended Providers are the cream of the crop and the accolade is only given out to ISPs that achieve a customer score of 75% or above. Our customer scores are based on how members rate their broadband provider for overall satisfaction, and how likely they are to recommend their provider to a friend.

Our latest survey In July 2014 we surveyed almost 2,000 telecoms customers about their experience with their broadband, phone and pay-TV providers. We report on all companies with at least 30 survey responses - this enabled us to rate 12 different ISPs.

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