We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Reviews based on facts
Our rigorous tests find the facts, and our impartial reviews tell you the truth about how products perform. First month £5, then £9.99 per month, cancel anytime.
Try Which?
2 June 2021

EE TV and broadband provider review

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how EE's service compares to other providers
YF
Yvette Fletcher

You're likely to think of EE as a mobile phone provider, but it is also offers Apple TV services bundled with EE broadband.

EE's prices are often appealing - especially when you factor in the generous introductory offers - and you get Apple TV+ free for 12 months. But are customers happy with the service they receive?

Use Which? Switch Broadband to browse the best EE TV & Broadband deals.

EE TV review

Below, you'll find a range of information about EE's TV and broadband service. Which? members can also read our full review, including:

  • A full breakdown of how its customers rated it for key factors, such as the TV shows it offers
  • Quotes from real EE TV and broadband customers on their experiences
  • Our assessment of the equipment on offer from EE
  • And get access to our EE TV and broadband customer satisfaction survey results.
EE TV, broadband and phone satisfaction survey results
Broadband speed Broadband reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)
Member content
Member content
Member content
Member content
Member content
Member content
Member content
Member content

If you're already a member, log in now, or join Which? today.

We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers, and will help you avoid signing up for a deal you'll come to regret. If you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Each year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you. 

In January 2021, we surveyed 3,039 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.

What TV and broadband deals does EE offer?

EE used to offer its own branded pay-TV service, but it replaced this with Apple TV 4K in 2019. The old service was based around Freeview, but the new version doesn’t allow you to view or record Freeview channels. 

Instead, Apple TV is based on content offered via apps – it gives you access to BBC iPlayer, ITV Hub and YouTube, for example, plus paid services such as Amazon Prime Video and Netflix (although you’ll need additional subscriptions for these). EE throws in free access to Apple TV+ for the first 12 months.

The new service is only available to EE pay-monthly mobile customers who sign up to EE’s broadband plans. You have to take out a full bundle – you can't have a standalone pay-TV deal. Unlike with some other providers, you can access EE’s TV service with standard broadband – fibre isn’t a must.

Meanwhile, EE stopped offering its old service to new customers in 2019 and the provider began deactivating all of its set-top boxes in May. 

Not interested in subscribing to a TV deal? Find out how satisfied EE's broadband customers are in our EE standalone broadband review.

Supplied EE equipment

As part of your TV package with EE, you'll receive an Apple TV 4K set-top box. As the name suggests, this is Apple’s first Ultra-HD internet TV box - its 160GB hard drive holds up to 200 hours of video.


LATEST NEWS IN Which? Broadband, mobile and TV services See all news
How to know it’s time to leave your broadband provider

How to know it’s time to leave your broadband provider

23rd June 2021 Broadband, mobile & TV services
6 in 10 consumers not yet aware of gigabit-capable broadband

6 in 10 consumers not yet aware of gigabit-capable broadband

16th June 2021 Broadband, mobile & TV services
Mobile data roaming in green list countries: how much will it cost?

Mobile data roaming in green list countries: how much will it cost?

17th June 2021 Broadband, mobile & TV services