Full Fibre 900
EE has become a major player in the UK broadband scene, but in the past it has struggled to match the customer service or network reliability provided by the best internet service providers (ISPs). Could EE turn things around in 2022?
Below you’ll find a range of information about EE broadband. Which? Members can also read our full review, including:
|Speed||Reliability||Ease of set up||Value for money||Ease of contacting||Customer service||Technical support||Customer score (%)|
We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.
Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.
That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.
EE offers a number of broadband deals, including superfast and ultrafast options. EE's deals used to automatically include a phone line, but mean that it's now changed its strategy - if you take out a broadband service, landline services won't be included unless you opt-in and pay an additional fee. EE's introductory prices are usually decent, although it doesn't tend to offer as many promotional options as some rivals.
EE broadband deals now have 24 month contracts which may be on the long side for some customers. If you do decide to sign up to an EE deal, keep in mind that it now increases its prices every year - in spring they'll go up by the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.9%.
Customers on EE's mobile service get incentives for taking out a broadband deal, with data boosts up to 20GB available depending on the deal you choose. Norton 360 security software comes free for one year with every EE broadband package. EE will also give you £50 credit if you switch, cancel an existing contract and are charged a cancellation fee by your old provider.
Customers can choose a standard broadband connection (average speed 10Mbps) or a fibre one (average speed 36Mbps or 67Mbps).
Some households can receive EE Fibre Max, which is capable of average speeds of either 145Mbps, 300Mbps or 900Mbps depending on the package selected.