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10 June 2021

EE broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about EE broadband – including whether to sign up for one of its deals.
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Yvette Fletcher

EE has become a major player in the UK broadband scene, but in the past it has struggled to match the customer service or network reliability provided by the best internet service providers (ISPs). Could EE turn things around in 2021?

Use Which? Switch Broadband to find the best EE broadband deal for you.

EE broadband review

Below you’ll find a range of information about EE broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real EE broadband customers on their experiences
  • Compare all of EE's broadband deals.
  • And get access to our BT broadband satisfaction survey results.
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)
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We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

What is the latest EE router?

EE provides two routers: the Brightbox 2 and the new Smart Hub (for fibre connections). Both are supplied free of charge.

EE broadband deals

EE offers a number of broadband deals, including superfast options. All require an EE home phone line (you can't take a broadband-only option and stick with your existing home phone provider) and all have 18-month contracts.

EE's introductory prices are decent, although it doesn't tend to offer as many promotional options as some rivals.

Customers on EE's mobile service get incentives for taking out a broadband deal, with data boosts up to 20GB available depending on the deal you choose. Norton 360 security software comes free for one year with every EE broadband package. EE will also give you £50 credit if you switch, cancel an existing contract and are charged a cancellation fee by your old provider.

If you want a package that includes a pay-TV service, read our EE TV and broadband provider review.

EE broadband speeds

Customers can choose a standard broadband connection (average speed 10Mbps) or a fibre one (average speed 36Mbps or 67Mbps).

Some households can receive EE Fibre Max, which is capable of average speeds of either 145Mbps, 300Mbps or 900Mbps depending on the package selected.

To compare prices and see further detail on each package, take a look at our EE broadband package reviews.

Need to get in touch with EE?

Go to EE's customer contact details, for links to service status updates, customer service phone numbers and social media accounts.


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