If your second-hand goods aren’t what you expected, you may be entitled to a refund. Whether you can get one will depend on who you’ve bought your items from - a trader or an individual. Read our guides to learn more.
Answers to your problems
What are my rights when buying second-hand goods?
If your second-hand goods aren’t good enough, you could be entitled to a refund. But it depends on if you bought your items from a retailer or an individual.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.