Ryanair passengers have been left fearing they won’t get a refund – after receiving a message to say that their cancelled flight is going ahead, just hours before takeoff.
Joanna Pearl spent hours fruitlessly pursuing a refund from the airline for her trip to France, after she received a message from Ryanair telling her that her flight was cancelled due to the coronavirus outbreak.
However, she was even more shocked to receive a message that her flight was back on – just two hours before she was due to fly. ‘I thought it must be a hoax’ – she told Which? Travel.
No Ryanair refund if flight operates?
Many more passengers have taken to Twitter to report receiving the same text message. Some say they were given just a few minutes’ notice to get to the airport.
Following the Foreign and Commonwealth Office (FCO) advice against all but essential travel from the UK for the next 30 days, Ryanair announced that it’s grounding the majority of flights. Around 80% are cancelled between now and Tuesday.
Many customers assume that the FCO advice means that they should get an automatic refund for any booking. But if the flight is still being operated the airlines are not obliged to refund passengers, only to reschedule their trip for a later date.
Ryanair told us these flights were reinstated for repatriation purposes and some passengers have now reported being able to get refunds. However many Ryanair passengers have reported that they are still struggling to get a refund and some have even resorted to making a claim on their credit card.
- You can keep up to date with our latest advice on the coronavirus outbreak over on our coronavirus advice hub.