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Airlines

Best and worst budget airlines

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Which? members took thousands of flights on budget carriers last year and ranked them on everything from value for money to boarding experience.

Not all budget airlines are created equal.

Thousands of Which? members responded to our annual travel survey to determine the best and worst no-frills carriers in categories that included punctuality, seat comfort, customer service and value for money.

Ryanair, easyJet, Jet2, Wizzair, Thomas Cook Airlines, Tui and FlyBe were all ranked, with some surprising results.

Our advice? Look beyond the screamingly-low fares, unless you want to pay with your sanity as well as your credit card.

Only logged-in Which? members can see our recommendations in the tables below. Sign up for a Which? subscription today to access our survey results. Already a member? Log in now to find out which budget airlines our members rates the best

  WRP Seat comfort Customer service Customer score
   Y **** **** 75%
Which members rated this airline highly for its friendly customer service, smooth boarding process and comfort on board. Find out which airline we’re talking about – log in or sign up to Which?
  WRP Seat comfort Customer service Customer score
   Y **** **** 73%
This carrier, which flies to more than 150 destinations, ranked highly for value for money, customer service and the boarding process. Find out which airline we’re talking about – log in or sign up to Which?
  WRP Seat comfort Customer service Customer score
   N  *** **** 64%
Value for money and food and drink lowered the score for this airline that flies from a range of regional airport. It fared better when it came to customer service and boarding. Find out which airline we’re talking about – log in or sign up to Which?
  WRP Seat comfort Customer service Customer score
   N  ** *** 63%
More Which? members flew short haul with this carrier than any other airline. They generally thought it did an OK job at getting them from A to B, even though its cabins and seats weren’t the most comfortable and boarding wasn’t always as smooth as they’d have liked. Find out which airline we’re talking about –  log in or sign up to Which?
  WRP Seat comfort Customer service Customer score
   N   **  *** 59%
This carrier, best known for its range of holiday destinations across Europe, rated poorly for its seat comfort, cabin environment and value for money, with fliers appreciating its boarding, food and drink and customer service a tad more. Find out which airline we’re talking about – log in or sign up to Which?
  WRP Seat comfort Customer service Customer score
   N   **  ** 54%
At least this airline was consistent, scoring uniformly in its mediocrity across all categories, redeeming itself (marginally) for value for money. It gets you from A to B and that’s about as generous as we can be. Find out which airline we’re talking about – log in or sign up to Which?– log in or sign up to Which?
  WRP Seat comfort Customer service Customer score
   N   **  *** 52%
This airline was the worst in our group for punctuality, and scored poorly for seat comfort, cabin environment and value or money. The good news? It was slightly better for boarding, food and drink and customer service. Find out which airline we’re talking about – log in or sign up to Which?
  WRP Seat comfort Customer service Customer score
   N   *  ** 40%
The roar of jet engines just about drowns out the sound of barrels being scraped by Which? members, with this carrier receiving one star out of five for boarding, food and drink, seat comfort and cabin environment. The good news? It’s a 'whopping' two out of five for customer service and value for money. Find out which airline we’re talking about – log in or sign up to Which?
 
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