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The real impact of fake reviews
Are you following me?
Ensuring trade deals work for consumers
Brexit no deal: a consumer catastrophe?
Everyday Finances
Cash-strapped communities: The loss of free ...
Online marketplaces and product safety
Consumer Engagement with the Broadband Market
Reform of the private rented sector: the consumer ...
The pensions dashboard: how can we make sure it ...
Consumer Charter for Brexit
The Changing Consumer World
Digitisation
Digitisation has fostered the ways in which people empower change in the consumer experience. Our Which? reports identify methods consumers are using to navigate this change and shape our attitudes towards it- Which?
»Money
The financial services industry should provide people with transparent, value-for-money products that meet their needs.
»Consumer Landscape
Ensuring effective regulations are crucial for protecting consumers in the changing market landscape and also help markets to function. Which? has identified the biggest themes changing the role of the consumer in the modern market- Which?
»Food
Everyone should have access to safe, affordable, nutritious and good-quality food that enables healthy lifestyles.
»EU exit
Consumer interests need to be at the heart of the negotiations to leave the European Union.
»Travel
People need transport services that provide safety, value for money, choice and information on travel redress and rights.
»Utilities
Energy, water and telecom companies should offer everyone value, choice, easy switching and means of redress.
»Housing
Everyone in the country should have access to accommodation that is affordable, safe and pleasant.
»Public services
People should have clear information and advice about education, health and social care, and access to redress if things go wrong.
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