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Consumer Insight - Consumers in the Economy

The Changing Consumer World

Read our view

Digitisation

Digitisation is a seismic consumer change and people need to be empowered by it.

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Money

The financial services industry should provide people with transparent, value-for-money products that meet their needs.

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Consumer Landscape

Ensuring effective regulations are crucial for protecting consumers in the changing market landscape and also help markets to function. Which? has identified the biggest themes changing the role of the consumer in the modern market- Which?

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Food

Everyone should have access to safe, affordable, nutritious and good-quality food that enables healthy lifestyles.

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EU exit

Consumer interests need to be at the heart of the negotiations to leave the European Union.

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Travel

People need transport services that provide safety, value for money, choice and information on travel redress and rights.

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Utilities

Energy, water and telecom companies should offer everyone value, choice, easy switching and means of redress.

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Housing

Everyone in the country should have access to accommodation that is affordable, safe and pleasant.

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Public services

People should have clear information and advice about education, health and social care, and access to redress if things go wrong.

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