Which? Policy

Consumer Landscape

Sensible and effective regulation should protect all consumers and help all markets to function more efficiently.

Travel

People need transport services that provide safety, value for money, choice and information on travel redress and rights.

Utilities

Energy, water and telecom companies should offer everyone value, choice, easy switching and means of redress.

Food

Everyone should have access to safe, affordable, nutritious and good-quality food that enables healthy lifestyles.

Housing

Everyone in the country should have access to accommodation that is affordable, safe and pleasant.

Money

The financial services industry should provide people with transparent, value-for-money products that meet their needs.

Public services

People should have clear information and advice about education, health and social care, and access to redress if things go wrong.

EU exit

Consumer interests need to be at the heart of the negotiations to leave the European Union.

Digitisation

Digitisation is a seismic consumer change and people need to be empowered by it.