Ofcom Proposed Plan of Work 2023/2024 - Which? response

Our feedback to Ofcom on their plan of work for 2023-24, highlighting those policy areas we are pleased to align on and those we want to see extra attention paid to. We comment on a host of telecoms workstreams, the future of advertising regulation, Ofcom's role in implementing the UK's forthcoming online safety legislation, and more

Which? welcomes the opportunity to respond to Ofcom’s proposed plan of work for 2023/24 and are pleased with the number of areas that Ofcom and Which? are aligned on. Our response focuses on a number of the strategic priorities set out in the plan of work:

Internet we can rely on

Affordability of communications services
Transition away from legacy services
Delivery of the broadband Universal Service Obligation
Improving consumer experience and information on mobile coverage
Addressing the issue of scams

Media we trust and value

Advertising regulation

We life a safer life online

Implementing the online safety regime

Other project work for 2023/2024

Implementing One Touch Switch
Roaming customer protections
Implementing the GigaTAG recommendations
Artificial intelligence regulation

Download our full response here

pdf (187 KB)

There is a file available for download. (pdf — 187 KB). This file is available for download at .

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