Which? comments on the news the government will review Ofgem

Rocio Concha, Which? Director of Policy and Advocacy, said:

"Which? has been campaigning for better customer service in the energy sector so we are pleased to see the government's review of Ofgem include a clear focus on this.

"Our research has found that energy is one of the worst sectors for customer service – with Scottish Power and British Gas the worst performing energy firms in this area, according to our recent survey.

"It is never OK for firms to provide sub-standard customer service, but in an essential sector which provides a vital service millions rely on every day, it is completely unacceptable. The government must use this review to ensure that customer service standards  improve and suppliers up their game."

-ENDS-

Notes to editors 

• See Which's analysis and what the energy providers say in response - Which? names and shames Virgin Media, Scottish Power and British Gas for poor customer service