Which? issues advice to passengers impacted by Manchester Airport runway closures

Naomi Leach, Deputy Editor of Which? Travel, said:

"Passengers affected by the runway closures at Manchester Airport won't be eligible for compensation as the circumstances are beyond any airlines' control, however carriers do have an ongoing duty of care to those impacted. For flights delayed by more than two hours, this could include assistance such as providing food and drink, usually supplied as meal vouchers, or even overnight accommodation if it becomes necessary.

"If your flight is cancelled, you also have the choice of being refunded or rerouted on the next available flight. We'd generally recommend the latter, as then your airline must get you to your destination as soon as possible - including with a rival carrier, if necessary.  Airlines can sometimes be reluctant to buy you a ticket with their competitors, so don't be afraid to remind them of this rule if another flight could get you where you need to go quicker than they can.

"If you're travelling today, allow extra time for your journey and check with your airline for the latest updates before setting off. It's also worth checking the terms of your travel insurance to see if you are able to recoup any other expenses you may incur as a result of the delays, such as car hire or airport parking fees."

-ENDS-

Notes to editors

Which? guide to your rights if your flight is delayed or cancelled.