The Denied Boarding Regulation applies if:
If you're travelling with a non-EU based airline flying from a non-EU destination, the airline doesn't have the same duty to look after you. But you can check the airline's Condition of Carriage to see what compensation you are entitled to.
What assistance you're entitled to depends on the length of your delay and the length of your flight.
If your flight’s delayed for at least two hours and depending on how far you're flying, your airline has to give you:
|When you're entitled to assistance|
|Type of flight||Distance||How long you have to wait|
Up to 1,500km (932 miles)
Flight time is usually about 2 hours or less
|2 hours or more|
Between 1,500km - 3,500km (932-2,175 miles)
Flight time is usually between 2 about 4 hours
|3 hours or more|
More than 3,500km (2,175 miles)
Flight time is usually more than 4 hours
|4 hours or more|
If your flight’s delayed for more than five hours you're entitled to choose between being rerouted on a different flight or getting a refund, just as if your . And each affected passenger is still entitled to claim flight delay compensation if the delay is not due to ‘'.
You can make a claim up to six years after the delayed or cancelled flight if your flight flew in or out of a UK airport.
If you travelled to or from a UK airport and your flight was delayed or cancelled, we can help you calculate what compensation you can claim for free.Start your claim
If your flight arrives at its destination more than three hours late each affected passenger is entitled to claim flight delay compensation.
The distance of your flight, length, and the reason for the delay will affect how much compensation you can claim.
You can claim flight delay compensation claim in accordance with the EU Denied Boarding Regulation, as detailed in the table below.
Depending on the distance of your flight and the length, and reason for, your delay you could also be entitled to claim compensation.
|Compensation for delay|
|Flight distance||How late arriving||Entitlement|
|Up to 1,500km (932 miles)||More than 3 hours||€250|
|Any flight within the EU over 1,500km (932 miles) or any other flight between 1,500km-3,500 km (2,175 miles)||More than 3 hours||€400|
|More than 3,500km (2,175 miles)||Between 3-4 hours||€300|
|More than 3,500km (2,175 miles)||More than 4 hours||€600|
The Court of Appeal decision in the joint cases of Gahan v Emirates and Buckley v Emirates means passengers flying with a non-EU airline are entitled to compensation if a flight departing from the UK is delayed by at least three hours at the final destination, as a result of a missed connection outside Europe.
This means that European guidelines on passenger rights during disruption are now clear, the final destination of a connecting flight is the last airport listed on the passenger's ticket.
For example, if you are flying from London to Sydney with a stopover in Singapore and the Singapore to Sydney portion of your journey is delayed by more than 3 hours - or cancelled - you are entitled to claim EU flight delay compensation.
Extraordinary circumstances are situations beyond the control of the airline.
Assistance includes meals, refreshments, accommodation and hotel transfers, depending on the length of your flight and delay.
Van der Lans v KLM
The European Court of Justice ruled that ‘a technical problem’ is not one of the extraordinary circumstances that airlines can use as a valid defence against paying flight delay compensation.
This is now one of the highest rulings on the issue of technical problems and is binding on all European courts.
It’s worth challenging your airline if you don't agree that there were extraordinary circumstances because airlines may stretch the definition of extraordinary circumstances further than they should.
For example, if you're told you can't fly due to weather conditions, but other flights are departing you could challenge whether the adverse weather really was the genuine cause of the delay.
There may be some circumstances in which you can claim - for example, if your flight is delayed due to knock-on effects resulting from an extraordinary circumstance.
For example, if on Wednesday morning there was drone disruption at the airport, delays that day would be classed as an extraordinary circumstance.
But if you travelled on Thursday after the drone disruption took place, and your flight was delayed as a result of it, this would be seen as a knock-on effect and you could be entitled to a make claim.
As well as the compensation you could be owed under EU Regulation 261/2004, you might also be entitled to claim for any extra out-of-pocket expenses under the Montreal Convention.
For example, these could include if the flight delay or cancellation caused you to:
If you have an unresolved complaint about an airline, it is required to inform you about an alternative dispute resolution (ADR) scheme that you can use.
Please note the Civil Aviation Authority can only help you if the flight was cancelled or delayed within the UK, or was on a UK based airline. If your flight was cancelled or delayed outside the UK, you will need to complain to the airline regulator in the country the delay occurred in.
Regardless of whether you choose to use a CAA approved ADR scheme, you still have the right to take an airline to the small claims court if you feel it is unfairly refusing your compensation. But it's a good idea to seek legal advice before taking this step.