Which? responds to ongoing flight disruption

Jo Rhodes, Which? Travel Expert, said:

"Sadly for travellers, the continued poor weather conditions mean that further flight disruption is very likely to continue throughout the day. Though passengers won't be eligible for compensation as these conditions are beyond airlines' control, carriers have a duty of care to those impacted. For flights delayed by more than two hours, this could include assistance such as providing food and drink, usually supplied as meal vouchers, or even overnight accommodation if it becomes necessary.

"If your flight is cancelled, you also have the choice of being refunded or rerouted on the next available flight. If you choose the latter, then your airline must get you to your destination as soon as possible - including with a rival carrier, if necessary.  Airlines can sometimes be reluctant to buy you a ticket with their competitors, so don't be afraid to remind them of this rule if another flight could get you where you need to go quicker than they can."

-ENDS-

Notes to editors

Which? guide to your rights if your flight is delayed or cancelled.