Policy research paper
Unlocking the benefits of digital wallets
Understanding digital wallet use and the value of innovation
Policy research paper
Commercial Baby Food and Drink
Interim assessment of the voluntary industry nutrition guidelines
Policy paper
A Veterinary Ombudsman
The rationale for an Ombudsman to be established as part of reforms to the Veterinary Surgeons Act
Policy submission
Defra’s consultation on veterinary regulatory reform
Which? response to Defra’s consultation on reform of the Veterinary Surgeons Act 1966
Policy submission
DBT's consultation on Refining our Competition Regime
Which? response to the Department for Business and Trade’s consultation on Refining our Competition Regime
Policy research paper
Loyalty Pricing in Health and Beauty
Analysis of pricing promotions at Boots and Superdrug
Policy submission
The CMA's provisional decision in its veterinary services market investigation
Which? response to the CMA’s consultation on its provisional decision in the veterinary services for household pets market investigation
Policy submission
The CMA's proposed decision to designate Google’s general search services as having Strategic Market Status
Which? response to the CMA’s proposed decision to designate Google’s general search services as having Strategic Market Status
Policy research paper
How green are green claims?
An analysis of environmental claims on products
Policy submission
The CMA's Remedies Working Paper for its market investigation in veterinary services
Which? response to the CMA’s consultation on the Vets market investigation: remedies working paper
Policy research paper
Complaints and redress in veterinary services
Policy research paper
By Fair Means or Foul?
Consumer Attitudes towards Dynamic Pricing
Policy submission
DBT's consultation on the resale of live events tickets - Which? response
Which? response to DBT's Putting Fans First - A consultation on the resale of live events tickets
Policy submission
The CMA's invitation to comment on the Strategic Market Status investigation into Google’s General Search and Search Advertising services
Which? response to the CMA's invitation to comment on the Strategic Market Status investigation into Google’s General Search and Search Advertising services
Policy submission
Competition and Markets Authority Draft Annual Plan 2025 to 2026
Which? response to the CMA's consultation on its draft annual plan for 2025 to 2026 emphasising the importance of the CMA making effective use of both its consumer protection and competition powers, including the new powers provided through the DMCC Act, to protect consumers
Policy paper
Consumer Policy for Economic Growth
In this collection of five essays with contributions from leading business voices, we set out the important ways in which consumer policy can be used to support economic growth
Policy research paper
Decoy offers and consumer choice
Experimental evidence on the impact of decoy broadband packages.
Policy research paper
Loyalty Schemes and Member-only Price Promotions
A policy research report exploring member only promotions at supermarkets and major health and beauty retailers
Policy submission
The CMA's Issues Statement for its market investigation in veterinary services
Which? response to the CMA’s Issues Statement for its Market Investigation into the supply of veterinary services in the UK
Policy submission
Digital Markets Competition Regime Guidance
Which?'s response to the Competition and Markets Authority consultation on its draft guidance