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Consumer Landscape

Sensible and effective regulation should protect consumers and help markets to function more efficiently

Latest publications

The real impact of fake reviews

Which? research shows for the first time how fake reviews can create ...

Online marketplaces and product safety

Despite rapid recent growth in online marketplace shopping, people do ...

A consumer agenda for government

Ahead of the 2019 General Election, Which? has published its agenda ...

Creating a successful enforcement system for UK ...

In this report, Which? highlights the weaknesses of the current ...

Scottish Consumer Insight Report

The Scottish Consumer Insight Report lays out our intention to ...

The Changing Consumer World

Which? has identified the significant issues that will impact ...

Strengthening the consumer product safety regime

The UK's product safety regime is currently failing to provide ...

How can consumer power be harnessed to improve ...

08 Nov 2016

Improving consumer engagement in markets is a top priority for us. ...

The role of demand-side remedies in driving ...

07 Nov 2016

In order to foster a dynamic market environment consumers need to be ...

Compensation for consumers when things go wrong

01 Nov 2016

Providing consumers with compensation is fundamental in sustaining ...

Consumer safeguards in the market for push ...

23 Sep 2016

Consumer's confidence in the payments they make everyday should be ...

Which? briefing - Better protected? The consumer ...

26 Feb 2015

The Consumer Landscape Reforms of 2012 changed the way local ...

Nuisance calls and texts task force background ...

10 Feb 2015

The growth of our interconnected world has meant that concerns over ...

Eight strategies to guide effective consumer ...

06 Feb 2015

For more than 60 years Which? has been at the forefront of consumer ...

Consumer Landscape response

Which? response - National Food Strategy Call for Evidence 432 Kb | 25 Oct 2019
The Scottish Parliament Economy, Energy and Fair work committee- Consumer Scotland Bill 175 Kb | 11 Sep 2019
Which? response to CMA's investigation of the Citizens Advice loyalty penalty super complaint 401 Kb | 15 Oct 2018
A Consumer body for Scotland 310 Kb | 28 Sep 2018
Modernising Consumer Markets Green Paper 424 Kb | 04 Jul 2018