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Utilities

Consumers need energy, water and telecom companies to offer them value for money, choice, easy switching and information on their rights to redress

Latest publications

Consumer Engagement with the Broadband Market

Which? has undertaken in depth qualitative research to understand ...

Innovation in the energy market

Which? commissioned a report from market-leading consultancy Cornwall ...

Turning up the heat: getting a fair deal for ...

Consumers with district heating deserve effective protection for this ...

Telecoms Consultation Responses

Energy Consultation Responses

Which? report - A local approach to energy ...

Energy efficiency is one of the most effective ways to help people ...

The imbalance of power: the challenge of energy ...

Energy efficiency can play a crucial role in helping people to reduce ...

The imbalance of power: the challenge of ...

The challenge of drastically cutting carbon dioxide emissions from ...

The imbalance of power: wholesale costs and ...

Rising energy costs are a top concern for consumers, with many ...

The imbalance of power - The Retail Market

The full liberalisation of the energy market in Britain was an ...

Utilities Consultation response

"Which? response to Ofcom's fairness framework 275 Kb | 09 Aug 2019
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HM Treasury- Innovation in regulated utilities- Jan 2019 288 Kb | 29 Jan 2019
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