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Utilities

Consumers need energy, water and telecom companies to offer them value for money, choice, easy switching and information on their rights to redress

Latest publications

Adoption of gigabit-capable broadband

18 Dec 2020

Consumer Engagement with the Broadband Market

18 Oct 2019

Which? has undertaken in depth qualitative research to understand ...

CONSULTATION RESPONSES: TELECOMS

CONSULTATION RESPONSES: ENERGY

Innovation in the energy market

27 Jun 2018

Which? commissioned a report from market-leading consultancy Cornwall ...

Turning up the heat: getting a fair deal for ...

31 Mar 2015

Consumers with district heating deserve effective protection for this ...

Which? report - A local approach to energy ...

27 Nov 2013

Energy efficiency is one of the most effective ways to help people ...

The imbalance of power: the challenge of energy ...

27 Nov 2013

Energy efficiency can play a crucial role in helping people to reduce ...

The imbalance of power: the challenge of ...

17 Jul 2013

The challenge of drastically cutting carbon dioxide emissions from ...

The imbalance of power: wholesale costs and ...

17 Jul 2013

Rising energy costs are a top concern for consumers, with many ...

The imbalance of power - The Retail Market

20 Dec 2012

The full liberalisation of the energy market in Britain was an ...