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12 October 2020

Potterton Boiler Guide

Find out how Potterton fared in our boiler brand reliability and satisfaction survey – and what trusted boiler engineers make of the Potterton brand
Potterton2
Matthew Knight


Potterton is one of the oldest boiler brands and its history can be traced back as far as 1850. Thomas Potterton started the firm in Balham, London, and completed its first ever gas boiler installation back in 1902.

Potterton is part of BDR Thermea Group, one of the biggest manufacturers and suppliers of heating and hot water products in Europe, operating in over 70 countries and employing over 6,000 people worldwide. 

Keep reading to find out what Potterton owners and trusted heating engineers really think of the Potterton brand.

Potterton's range of boilers

Potterton has several ranges of boilers designed for the social housing and newbuild markets. These include Potterton Assure, Potterton Titanium Heat, Potterton Ultra, Potterton Gold and Potterton Promax Ultra. 

The Potterton Gold combi and system boilers are its standard range of boilers. Potterton Titanium is the premium range, specifically designed for houses with high demands for heating and hot water. You can find more details about the individual products in these ranges in our boiler reviews.

More than 7,000 members of the general public take part in our annual boiler brand reliability and customer satisfaction survey, enabling us to tell you which are the best and worst boiler brands. We also conduct a survey with more than 150 trusted boiler engineers to get their independent views on which boiler brands are the best.

Which? verdict on Potterton boilers

Here, you'll find all of our survey results for Potterton boilers which reveal how reliable they are, what Potterton boiler owners think of their boiler, what trusted engineers think of Potterton boilers' build quality, and much more.

Which? members can log in to see how owners and engineers view Potterton boilers in the table below. If you're not already a member, sign up to try out full access for one month, for just £1.

Overall score M
Brand data for Potterton boilers
Boiler brand guide
Reliability
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Customer score
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Engineer recommendation
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Build quality
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Availability of parts and spares
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Ease of fixing a common fault
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Ease of servicing
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Table notes

The reliability and customer score are based on responses from a May and June 2020 survey of 7,500 boiler owners.

Engineer recommendation, build quality, availability of parts and spares, and ease of fixing a common fault and ease of servicing are based on responses to a June 2020 survey of 153 Which? Trusted Traders heating engineers.

How much do Potterton boilers cost?

Potterton does not sell boilers direct to consumers. They are supplied to Gas Safe-registered installers through plumbing and heating merchants. Potterton boilers cost in the region of £600 to £1,400, depending on type and output. The cost of installation will vary from home to home and depends on the amount of work the installer needs to do to complete the installation to Building Regulations standards.

Choosing the best Potterton boiler

Most Potterton boilers come with a two-year warranty. To register a Potterton warranty, you can either fill in the registration card that comes with your product, phone Potterton on 0844 481 0559 or register the product online at www.potterton.co.uk.

Extended warranties (called breakdown plans) for Potterton products are available once the product warranty has expired. These plans are underwritten by Domestic & General. You can contact Potterton on 0844 481 0559 for a breakdown plan quote.

Potterton warranties

Some Potterton boilers have warranties for up to seven years. For warranties to be valid boilers must be registered within 30 days of installation and the installer must complete the Benchmark Commissioning Checklist and give it to the householder when handing over the boiler.  The boiler must also have an annual service.

The warranty terms and conditions can be found here and carry the Plain English Campaign Crystal Mark: http://warranty.baxi.co.uk/terms

Potterton servicing and repairs

Potterton boilers are backed by Baxi Customer Support, and a nationwide network of its own fully trained engineers, providing help and support when you need it, 365 days a year.  The services provided by the Baxi Customer Support engineers has been assessed and approved by Which? Trusted Traders.

Baxi Customer Support offers protection plans, underwritten by Domestic and General, for boilers that are still in warranty or out of warranty. You can contact Baxi Customer Support on 0344 871 1545 for more information or visit http://www.potterton.co.uk/customer-support.htm  

Potterton parts and repairs

Potterton boilers are manufactured using Baxi Genuine Parts, which are approved for use in Potterton products.

Gas Safe registered heating engineers can contact Baxi Genuine Parts on 0344 871 1540 or visit http://trade.baxi.co.uk/trade-area/support/parts.htm

Potterton contact details

You can contact Potterton by writing to:

Potterton

Brooks House, Coventry Road

Warwick, CV34 4LL

Email: info@potterton.co.uk Website: www.potterton.co.uk  

Potterton general enquiries

0344 871 1560

Potterton technical queries

0344 871 1545