Top built-in oven brands for 2021
If the fan in your oven has ever conked out or the electrics given up the ghost, you’re not alone. These are the two most common faults that affect ovens, according to our latest, large-scale, independent survey of oven owners.
From AEG to Zanussi, there are plenty of different brands to choose from. And going for a brand that won’t have you calling the engineer within a year or two should be an important part of your buying decision.
That’s why, every year in our unique survey, we ask thousands of Which? members to tell us whether they are happy with their appliances and which ones have caused them problems.
This year, owners of 16 different oven brands have taken part in the survey, so you can read about what people who use a AEG, Bosch, Neff, Zanussi or other big brand of oven really think of it – and whether they would recommend it.
Oven brands rated
The table below summarises our results. Brands are ranked by their customer score, which relates to whether their customers would recommend that brand.
The higher the percentage score for 'fault-free after five years', the fewer problems were reported by owners.
|Brand name||Customer satisfaction score||Customer satisfaction rating||Average test score||Fault-free after five years|
- Table notes: The customer satisfaction and fault-free after five years percentages are based on a survey of 4,166 Which? members who own ovens, conducted in October 2020.
- Customer satisfaction is based on whether owners would recommend the brand to a friend.
- Average test score is based on results of models tested in the past two years. Where 'n/a' is reported there is not enough data.
- Fault-free after five years shows which brands were least faulty over this period of time.
- Table last updated on 14 December 2020.
Best vs worst oven brands
The graphs show significant variation between the most (85%) and least (59%) happy customers, and we’ve observed a direct correlation between oven brands that do well in our tests and satisfied customers.
If you go for a brand that also remains fault-free for many years, you’ll be on to a winner.
Oven brand loyalty
This year, we surveyed oven owners across 16 different brands and found big differences between them when it came to loyalty. We measured this by asking if the oven they now owned was the same brand as their previous model.
Not surprising, perhaps, that the three brands with the most satisfied customers also boasted the most loyal customers. The highest loyalty score for an oven brand was 56%, but a tiny 5% of owners from the brand with the lowest customer happiness rating had gone for the same brand a second time.
Niggling faults are an annoyance, and more serious ones can be a load of hassle as well as expensive, so if you've had the pleasure of a reliable oven, why not repeat the experience?
Verdict: oven brands in depth
We've gathered all our data on customer happiness, average scores in our independent oven tests and reliability results to supply a detailed picture of well-known oven brands.
- AEG ovens verdict
- Beko ovens verdict
- Belling ovens verdict
- Bosch ovens verdict
- Electrolux ovens verdict
- Hotpoint ovens verdict
- Ikea ovens verdict
- Indesit ovens verdict
- John Lewis ovens verdict
- Lamona ovens verdict
- Miele ovens verdict
- Neff ovens verdict
- Samsung ovens verdict
- Siemens ovens verdict
- Stoves ovens verdict
- Zanussi ovens verdict
The most common oven faults
The internal light giving up working was easily the most common fault reported by owners of ovens in our latest survey. Fortunately, this is usually an easy one to remedy.
Next up were issues with the oven not heating up properly or the fan giving up the ghost.
Other annoyances were a faulty grill, dodgy door or one of the dials or controls not working.
In general, though, built-in ovens as a category doesn’t do badly when it comes to reliability, but there are certain brands you’ll want to avoid as you’ll be more likely to have to call out the engineer.
How we measure oven reliability
Our customer experience data takes three types of fault into account – minor, major and catastrophic:
- Minor A fault that doesn't affect the product's performance significantly or a fault that only occurs occasionally with minimal impact. This issue may be irritating or annoying, but it isn't frequently problematic and you can easily work around it. For example, an oven’s temperature indicator light not working.
- Major A fault that has a noticeable effect on the product’s performance. This fault affects how you use the product and can be problematic. This could include an oven’s fan not working or touch controls becoming less responsive.
- Catastrophic A fault that makes the product unusable, with the fault needing to be repaired or parts replaced before it can be used again. For example, an electrical fault a cracked door or complete loss of function of knobs or dials.
How we calculate the best and worst oven brands
Which? has a wealth of information on Britain's favourite kitchen appliance brands.
We regularly ask Which? members to tell us about the household appliances they own, revealing how likely they would be to recommend a brand and how reliable the products are when they get them home. This year, more than 13,000 Which? members told us about more than 42,000 appliances.
Our customer experience surveys, combined with our extensive lab tests, mean we can recommend the best hob you should buy.
Head to our oven reviews
If you've decided on the hob brand you want to go for, use the links below to head straight for all our reviews on your chosen brand.