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5 October 2020

Burglar alarm brands rated

Which are the best burglar alarm brands, including monitored alarm systems? Read on for the results of our exclusive survey of burglar alarm owners.
Liz Ransome-Croker

We've surveyed 2,083 people about their burglar alarm system to find out which brands are best for customer satisfaction. Our survey results cover 14 home alarm brands, including ADT, Texecom, Chubb, Yale and Honeywell alarms.

We've rated two key types of burglar alarm; monitored and unmonitored. The first are monitored by a home alarm company as part of a service, for which you pay an annual or monthly fee. The company will then call you or alert the police if the burglar alarm system goes off.

Unmonitored alarms, sometimes called standalone or bells-only alarms, don't come with a contract. You can often buy these from DIY shops - see our section further down the page on monitored vs unmonitored alarms for more information.

Burglar alarm reviews

In the tables you'll find the the overall customer score for each alarm brand, as well as how customers rate the alarms for ease of setting the alarm and value for money.

The first table shows the results for unmonitored alarms, while further down the page you'll find our reviews for the monitored alarm services. 

Which? members can log in now to unlock the scores in the table below. If you're not already a member, join Which? to get instant access.

Home alarm systems (unmonitored)

The top two brands got a customer score of 73%. The lowest-scoring brand scored 59% - still a reasonable score.

Burglar alarm brands - overview
Brand Customer score Easy of use Value for money
Dyno/British Gas Safe and Secure

Sample sizes: Abel (45), Accenta (55), ADT (152), Chubb (145), Dyno/British Gas Safe and Secure (55), Honeywell (134), Optima (43), Swann (31), Veritas (40), Yale (302).

Table notes: Sample sizes in brackets. Survey conducted January 2019. Results are based on the responses of those who told us they had an unmonitored alarm.

You can find full results for each brand, as well as information on what it offers and its prices, by clicking on the brand in the left-hand menu. 

If you're looking for an independent burglar alarm company in your area, head to Which? Trusted Traders to find one that's been through our rigorous selection process.

Monitored alarm systems

The top-performing monitored alarm company got a customer score of 73%, while the lowest-scoring brand received 59%.

Big brands Chubb and ADT appear in both our tables.

Monitored burglar alarm brands - overview
Brand Customer score Ease of setting the alarm Value for money

Sample sizes: ADT (256), AMCO (34), Banham (34), Chubb (172)

Table notes: Test score combines satisfaction and likelihood to recommend. Results are based on people who told us they own a monitored alarm and had a monitoring contract in place when surveyed in January 2019.