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Updated: 11 Mar 2022

Eon Next

Eon Next offers customers sustainable energy, transparent billing and no exit fees, but is it the right supplier for you?
Marianne Calnan

Eon Next is a new sustainability-driven gas and electricity supplier in the energy market and a new part of the Eon Group.

It was set up in 2020 and says it offers customers 100% renewable electricity, transparent billing, no exit fees as well as a dedicated team of energy specialists so you get a more personal, faster and easier service. 

Eon took over Npower's customers when it ceased trading in 2019. It started migrating around 2 million former Npower customers as well as 3.5 million existing Eon customers over to Eon Next in July 2020.

Will Eon Next give you the best energy deal? Use Which? Switch to compare electricity and gas prices to find the best deal for you. 

Eon Next customer review

Eon Next was ranked bottom of the table of 17 energy companies rated in the Which? Energy satisfaction survey  by 8,803 members of the public, and received a customer score of 51%. 

Close to six in 10 (58%) of Eon Next customers also told us they thought its customer service was good and 63% said they were satisfied with it overall. 

Its parent company Eon, meanwhile, came in joint 12th place along with three other firms - Sainsbury's Energy, Scottish Power and SSE. All four suppliers had a customer score of 55%.

Eon Next score 

Below we show more details about Eon Next’s score from our latest survey. 

We got 242 responses from Eon Next regarding the firm.

Ranking

Customer service (online or phone)


Payment accuracy

Statement clarity

Value for money


Customer score

17
51%

Results based on an online survey of 8,803 members of the public in October 2021. Customer score is based on satisfaction and likelihood to recommend.  

Find out how Eon Next compares with other energy companiesclick to see the full results of the best and worst energy companies.

Which? verdict on Eon Next

Eon Next homepage

This was the first time Eon Next has been included in the survey as it only became established in 2020. It claims its customers can be 'safe in the knowledge' that it has the 'backing of an established energy supplier' given it is part of the Eon Group, but it has a way to go to impress customers enough to land nearer the top of our table.

Eon Next was the only provider in our survey to be rated very poor for value for money. Plus it scored better for statement clarity than its parent company Eon, with 14 and 16% of people calling this aspect excellent respectively. 

Eon Next's customer service

There was room for improvement when it came to most of the measures we asked customers about. Eon Next got two stars for customer service, payment accuracy and value for money, and three stars for the clarity of its statements. Eon Group, however, got two stars for its statement clarity.

Half of Eon Next customers told Which? that they felt its customer service was good and 54% said they were satisfied with it as their supplier overall.

When it came to complaints, one in eight (12%) of Eon Next customers said they had reason to complain about the company in the year to October 2021. Around a third (32%) of Eon Next customers who made a complaint said positive things about the way it dealt with it, whether over the phone or via email. And more than half (54%) said they were satisfied overall with Eon Next as their energy supplier.

Can I join Eon Next with a prepayment meter?

Yes, Eon Next can supply customers with pay-as-you-go meters. 

With its smart prepayment meters you can top-up at a PayPoint outlet, online, by text and by phone. You'll need to register online before you make a payment from your phone. 

If your electricity meter beeps or you have less than £1 in credit remaining, you can get emergency credit of £5 from Eon Next. Should your gas meter beep or you have less than £2 remaining, Eon Next can send you £5 worth of emergency credit.

Does Eon Next sell renewable energy? 

The company says it sells 100% renewable energy.  

It generates a small amount of the renewable electricity used by its customers, buys around a third directly from renewable generators, and buys renewable energy certificates to match more of its customers’ use with renewable power.

Eon Next in the news

Eon Next in 2021

January: Eon Next experienced backlash on social media after it sent socks to 30,000 customers as part of its energy-saving campaign. This came at a time when energy prices were expected to surge in the coming months for those not on fixed-rate tariffs.

The supplier said in a statement that it was ‘incredibly sorry’ for how its actions made some customers feel.

Want to find out which energy firm is the cheapest for you? Use Which? Switch to compare gas and electricity prices.