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Energy company reviews

Good Energy

By Sarah Ingrams

Article 14 of 33

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Good Energy

Good Energy was the first dedicated 100% renewable-electricity supplier. Good Energy now supplies more than 200,000 customers.

All of Good Energy’s electricity is sourced from solar, wind, hydro power and biofuel from British energy generators. These are mostly small, local and independent. 

Good Energy also invests in its own solar and wind farms, such as the Hampole Wind Farm near Doncaster. It sources more than half of its electricity from wind farms. 

Since 2013, Good Energy has worked with the National Trust to develop its renewable energy projects. This includes the hydro turbines at Hafod y Porth in Snowdonia and a waterwheel at Aberdulais Falls, South Wales. 

In 2014 Good Energy also announced its investment into Tidal Lagoon, a tidal energy project in Wales in order to further diversify their sources. It launched an electric vehicle tariff in 2017.

See how Good Energy's prices compare with the rest of the market by using Which? Switch to find the cheapest gas and electricity tariffs.

What is Good Energy's customer score?

Good Energy doesn't have a customer score or star ratings in 2019. We did not receive enough responses from customers in our survey to calculate their ratings.

Last year it received a middle-of-the road rating although it did score higher than all the 'big six' firms. Since being included in the survey in 2016, the firm has dropped from second place, to 10th and finally to 19th last year. 

Good Energy electricity sources

Good Energy in the news

An online advert from Good Energy was banned by the Advertising Standards Authority (ASA). The advert claimed that the electricity Good Energy supplies emits no carbon dioxide. The ASA said that the claim ‘had not been substantiated and therefore was misleading’.

It added: ‘We told Good Energy not to claim that the electricity they supplied contained 0g of CO2 unless they held evidence that no CO2 was emitted throughout the entire life cycle of the product.'

Good Energy announced a 7% average increase in the price of its Good Energy & Gas+ tariff from 18 January. This will add £82 to the average customer’s bill over a year.

It also announced it will be handing two solar sites - Newton Downs Farm near Newton Farrers, Devon and Brynwhilach Farm, near Llangyfelach - back into community hands.

Good Energy announced price rises for gas and electricity from 1 March. Customers on its standard variable tariffs will see a 10% increase for electricity and 11.5% for gas. It states this will mean an average increase of £10 per month for dual fuel customers.

Fed up with high energy bills and poor customer service? Use Which? Switch to find the cheapest gas and electricity.