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Updated: 2 Feb 2022

Energy suppliers: Which? Recommended Providers

Energy companies need to be on top of their game to earn a Which? Recommended Provider (WRP) accolade. Find out what it takes to become an energy WRP, plus which firm nabbed the award in 2022.
Marianne Calnan
Which recommended provider new 451605

The accolade of Which? Recommended Provider for energy is only awarded to the companies that we’re confident meet the highest standards, are loved by those who use them.

It’s not easy to achieve - if no companies live up to our high standards, we’re not afraid to leave the industry empty-handed. 

Read on to find out which provider is Which? Recommended Provider for energy in 2022, how we assess companies for the award, and which suppliers narrowly missed out this time around.

Which? Recommended Provider for energy 2022

Just one energy firm achieved the coveted Which? Recommended Provider status in 2022 - Octopus Energy.

WRPs must make it through our tough assessments which include analysis of their procedures and what customers really think of them. You can find more detail on what these involve below.

This is the fifth consecutive year that Octopus Energy has been named a WRP. 

It achieved the highest rating for accurate payments and the lowest proportion (only 4%) of customers who said they'd had reason to complain in in the last 12 months.

Find out more about our WRP in our dedicated review for Octopus Energy

Here's a snapshot of some key details:

CriteriaOctopus Energy
Customer score
70%
Phone customer serviceYes
Online customer service
Email
Supplies prepayment customersYes
Charges exit feesNo

Customer score is based on a survey in October 2021 of 8,803 energy customers in Great Britain.

Which other energy suppliers came close to WRP status?

Ovo Energy got a customer score of 69% and therefore missed out on getting WRP status. It achieved a high rating for customer service, with over a quarter (27%) of customers calling it excellent, though came below the average in our procedures assessment. 

Which? Recommended Provider criteria

Our energy satisfaction survey is the first piece in the puzzle for aspiring Which? Recommended Providers. Companies must be among the highest scorers, based on feedback from their customers. 

See our full energy survey results.

In addition to our customer satisfaction survey, we also carry out detailed analysis of energy companies' procedures. We award Which? Recommended Provider (WRP) status to those companies which pass our criteria, so we're confident that they're the best of the best and won't let you down. 

We also continually review and improve our criteria to make sure they're focused on what's most important to customers.

To become a Which? Recommended Provider, an energy supplier must:

  • Be one of the top-ranked companies as rated by their customers, with a customer score of at least 70%.
  • Have procedures that we think are in the best interest of customers. We score energy companies against a set of 11 criteria that cover key elements of the consumer journey, such as customer service, accessibility, exit fees and complaints data. Which? Recommended Providers must score above average in our procedures assessment.

We did not include a pricing analysis this time around given the lack of cheap deals being offered by energy firms in the current market. In previous years, energy firms had to have a tariff in the cheapest part of the market for low, medium and high use for the average user across Great Britain, and not have had a variable tariff in the most expensive band.

Previous energy WRPs

Flow Energy, Ovo Energy and So Energy are the only other energy firms to have previously been Which? Recommended Providers. So Energy was a WRP in 2020, while both Flow Energy and Ovo Energy received the award in 2016, but Ovo Energy lost it when it raised its prices. Ovo Energy was also our very first WRP in 2015. 

Pure Planet was a 2021 WRP, but ceased trading in October 2021.

Find the best energy company for you at the best price: compare gas and electricity prices with Which? Switch.