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6 August 2021

Electric Ireland

Electric Ireland claims to be Northern Ireland’s best-value electricity supplier. Find out if it's the right firm for you.
Tom Morgan

Electric Ireland offers a range of gas-only, electricity-only and dual fuel plans for its customers.

Based in Belfast, the energy supplier has grown quickly since it first started supplying electricity to customers in 2015. It now provides electricity to over 1.2 million customers and gas to 150,000 customers in Ireland.

Before 2015, Electric Ireland was a business energy supplier only. Now, the company offers keypad tariffs and standard credit tariffs to households across the country.

Electric Ireland customer score

Our latest customer satisfaction survey saw Electric Ireland place fourth out of six energy companies in Northern Ireland for customer score. The energy supplier finished with a customer score of 63%, beaten by SSE Airtricity (Gas), Power NI and Firmus Energy.

I have had no problems with them.

Electric Ireland customer

They generally sort any problems I have when I phone them.

Electric Ireland customer

Electric Ireland score breakdown

Below, you'll see a breakdown of how Electric Ireland scored in our latest customer satisfaction survey. Keep reading to find out our overall verdict and what goes into Electric Ireland's fuel mix.

Find out how Electric Ireland compares with other energy firms – head over to our in-depth advice guide on Northern Ireland electricity and gas.

Which? verdict on Electric Ireland

Electric Ireland managed to secure first place in last year's survey, but the supplier hasn't been quite as impressive this year. After we surveyed over 8,000 respondents on their energy providers, SSE Airtricity (Gas), Power NI and Firmus Energy all finished with higher customer scores than Electric Ireland.

The energy provider scored well for bill accuracy, earning a 4-star rating. Customers praised 'clear' and 'concise' bills presented in a way that's generally simple to understand.

There are never any issues with the bill. It's always very accurate and, if out slightly, it's easy to amend it.

Electric Ireland customer

No problems to date [with bill accuracy].

Electric Ireland customer

Bill accuracy aside, Electric Ireland scored average marks across the board. It finished with a three-star rating for bill clarity, customer service and dealing with complaints.

While some Electric Ireland customers told us they were satisfied with the service they were getting, others weren't quite so complimentary. One survey respondent was particularly unimpressed with the help they received over the phone. Another customer told us the exact opposite, saying their queries were always dealt with 'promptly'.

I spoke to them once on the phone and was very unimpressed with the individual I was speaking to.

Electric Ireland customer

I've always had any query resolved promptly.

Electric Ireland customer

On value for money, Electric Ireland earned three stars in our latest customer satisfaction survey. Many customers described the group's prices as 'competitive' and 'cheap', suggesting Electric Ireland is worth considering if you're aiming to keep costs low.

Electric Ireland customers can enjoy the perks of the company's rewards scheme. Electric Ireland Rewards offers exclusive treats, discounts and money off electricity and gas bills. To join, customers need to sign up online using their Electric Ireland account number.

Electric ireland pr 471160

Topping up an Electric Ireland keypad meter can be sorted online, through a PayPoint outlet or over the phone.

Alternatively, customers can use the free-to-download Top Up smartphone app, which is available on iOS and Android devices. From the Top Up app, you can also manage your payment cards, account details, payment history and access a store locator.

Through the Club Game Changers scheme, customers switching over to Electric Ireland will have the chance to pick a local football club to receive £25. The customer may also receive 'up to £50' when switching.

Pros: accurate bills according to most customers; handy rewards scheme; Top Up smartphone app can be used on the go

Cons: Electric Ireland scored average marks in our survey, suggesting there is plenty of room for improvement for matters including customer service and value for money

Electric Ireland electricity sources

Electric Ireland in the news

Electric Ireland in 2020

December: To help those in need during the Covid-19 pandemic, Electric Ireland announced that it would credit the bills of approximately 10,000 'vulnerable customers' with €100 credit each.

October: Electric Ireland announced the reintroduction of a disconnection moratorium for its residential and business customers. This aimed to protect those experiencing financial hardship due to Level 5 restrictions, which ran from 22nd October to 1st December.

September: 'Due to recent costs impacting the broader electricity system and market', Electric Ireland announced an electricity price increase that would take effect from October. In a statement on its website, the company said: ' [The changes] will increase the average residential electricity bill by 3.4%. This will equate to an increase of €2.88 per month on the average residential electricity bill.'

February: Electric Ireland confirmed plans to reduce electricity unit prices by 2.5% and gas unit prices by 11.5%, effective from 1st April.

Electric Ireland in 2019

February: The energy supplier announced that it would increase residential electricity and gas prices by 4% from 1 April. A statement on the Electric Ireland website said this was due to 'sustained increases in wholesale energy prices.'