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Best mattress shops

By Aaron West

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Where is the best place to buy a  mattress to ensure good advice and hassle-free delivery? Find out in our guide to the best mattress shops. 

We've asked 3,000 UK mattress owners about their shopping experiences to reveal the best and worst places to buy a new mattress whether you want to shop online or in store. 

Our 2019 survey rates leading shops including Bensons for Beds, Casper, Eve, Ikea and John Lewis - only the best mattress retailers get top marks for value for money and arrange an easy delivery.

And when the top mattress shops in our survey score 85%, and the lowest scorers get 66%, it's worth thinking about where to put your effort before you hit the streets (or the internet). 

Which? members can log in now to unlock the scores in the tables below and access the detailed information on each mattress shop. If you're not yet a member, join Which? to get instant access.

Best and worst mattress stores

Mattress shops survey results
Shop Which? customer score Quality of advice Range of mattresses Value for money Product quality Ease of arranging delivery Dealing with problems Quality of delivery
Subscriber only content 85% excellent good good good good good good
Subscriber only content 78% satisfactory satisfactory excellent satisfactory satisfactory satisfactory satisfactory
Subscriber only content 75% good satisfactory good good good N/A good
Subscriber only content 71% good satisfactory satisfactory good good satisfactory good
Subscriber only content 69% good satisfactory satisfactory poor satisfactory satisfactory satisfactory
Subscriber only content 66% satisfactory satisfactory satisfactory poor satisfactory satisfactory satisfactory
Subscriber only content 66% N/A N/A good good N/A N/A N/A

Table notes: N/A means that we did not receive enough responses to our survey to be able to provide a rating.

Sample sizes: Bensons for Beds (249), Dreams (350), Furniture Village (145),  House of Fraser (36), Ikea (338), John Lewis (697), Marks & Spencer (74)

Best and worst mattress websites

Mattress websites survey results
Shop Which? customer score Range of mattresses Product quality Value for money Ease of arranging delivery Quality of delivery
Subscriber only content 87% satisfactory good good good good
Subscriber only content 85% N/A N/A N/A N/A N/A
Subscriber only content 84% good good excellent good good
Subscriber only content 83% satisfactory good good good good
Subscriber only content 83% good good good excellent excellent
Subscriber only content 83% good good good excellent excellent
Subscriber only content 81% satisfactory good good good satisfactory
Subscriber only content 79% good good good good satisfactory
Subscriber only content 77% good satisfactory good good satisfactory
Subscriber only content 76% good satisfactory good good satisfactory
Subscriber only content 72% N/A satisfactory good good satisfactory
Subscriber only content 71% good satisfactory good good satisfactory

Table notes: N/A means that we did not receive enough responses to our survey to be able to provide a rating.

Sample sizes: Amazon (45), Argos (35), Casper (65), Eve (59), Leesa (30), Emma (222), Ikea (81), John Lewis (75), Marks and Spencer (45), Mattressonline.co.uk (46), Silentnight (63)

Should you buy a mattress in-store or online?

In short, try a combination. Visiting a store lets you try out mattress materials and firmness and figure out what works out for you. Try to lie on mattresses in your normal sleep position for around 10 minutes - it's worth feeling slightly silly to guarantee a good night's sleep. 

Half of the people in our survey said that they bought their mattress at least in part because it felt comfortable in the shop, and the majority of mattress buyers did end up buying in store - just one in five bought online. 

However, trying out a mattress in store doesn't oblige you to buy there - and buying online is likely to give you more options and, potentially, a better deal.

Buying online may offer more flexibility if you want to return your mattress, too. Many online bed-in-a-box mattresses, from brands such as Casper, Emma, Eve or Simba, recognise that their online-only offer limits your ability to try before you buy. 

To counter this, most offer trial periods for as long as 101 nights - a much better chance to test out your mattress. During this time you can usually return the mattress for a full refund – just make sure you read the terms and conditions carefully.

Find out more about the pros and cons of memory foam versus pocket sprung mattresses in our guide on how to choose the best type of mattress.

How we researched mattress stores and websites

In April 2019, we asked 3,000 members who had bought a mattress in the past 10 years whether they were satisfied with the shop they bought their last mattress from and whether they would recommend it to a friend - we combined these ratings to create a customer score for each mattress brand. 

We also asked members how they would rate the shop for quality of advice, range of mattresses, value for money and ease of arranging delivery.

Not yet a member? Join Which? today to get access to the results of our mattress shop survey plus find out how more than 100 mattresses scored when we put them through our lab tests.

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