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1 October 2020

Best and worst UK hotel chains

Looking for the best hotel chain to stay at in the UK? We've rated 40 UK hotel chains, based on the experiences of more than 8,000 customers.
Uk hotel chains best and worst uk hotel chains 442062
WhichEditorial team

Which hotel chain can you rely on when choosing accommodation in the UK? We asked thousands of Which? members to tell us about their experiences.

Whether you’re looking for a convenient one-night stay at an airport or in a city centre, a longer break at a rustic retreat, or a last-minute stopover close to a motorway, chances are a chain hotel won’t be far away. But our Which? hotel chains survey shows that there can be a big difference in quality between companies that doesn't necessarily reflect how much you pay for the room.

Want to save money on your next short break? Read our guide on how to find cheap hotel rooms

Large UK hotel chains

LARGE HOTEL CHAINS (31 or more hotels in group worldwide) WRP Avg price paid Cleanliness Bedrooms Bathrooms Value for money Customer score
Best Western (474)
Britannia (105)
Copthorne (48)
Crowne Plaza (192)
Days Inn (62)
Easyhotel (46)
Fuller's Hotels (39)
Hilton (260)
Hilton: Double Tree (211)
Hilton: Garden Inn (51)
Hilton: Hampton (153)
Holiday Inn (402)
Holiday Inn Express (402)
Ibis (207)
Ibis Budget (100)
Ibis Styles (64)
Jurys Inn (126)
MacDonald (103)
Marriott (191)
Marriott: Renaissance Hotel (51)
Mercure (213)
Novotel (167)
Old English Inn (70)
Premier Inn (2,500)
Principal Hotel Company (45)
Radisson Blu (179)
Radisson Blu Edwardian (48)
Radisson: Park Inn (64)
Ramada (36)
Ramada Encore (36)
Thistle (34)
Travelodge (822)
Wetherspoon Hotels (55)

Small or medium UK hotel chains

SMALL & MEDIUM HOTEL CHAINS (Maximum 30 hotels worldwide) WRP Avg price paid Cleanliness Bedrooms Bathrooms Value for money Customer score
Abode (39)
Apex (45)
Hotel du Vin (63)
Malmaison (57)
Q Hotels (107)
Village Hotel Club (71)
Warner Leisure (143)
Young's Hotels (39)

How we rate UK hotel chains

In July 2019, we asked 8,197 Which? members and members of the general public to complete an online survey about their experience of staying in small and large UK hotel chains in the past 12 months.  The results are based on 8,388 hotel stays.  To be considered a chain hotel, the hotel group must have a minimum of five UK properties.