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Top five cleanest UK hotel chains

We reveal the brands which came out sparkling (and those that didn’t)

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A dirty hotel room will quickly take the shine off any overnight stay.

Whether it’s a lipstick stained mug or unemptied bin, nothing is  quite as likely to have you  running to the manager to complain.

To give you peace of mind, we asked more than 7,000 Which? members to rate their experiences of staying at 32 of the UK’s largest hotel chains.

Here we reveal the five cleanest hotel chains, as rated by members.

We never accept freebies, which is why we're the most trusted voice in travel. Find out more about Which? Travel.

  Cleanliness WRP Customer score Average price paid

  Hilton Garden Inn

Hilton Garden Inn

*****  Y 77% £102
Not only was Hilton Garden the cleanest hotel chain, it was rated the second best UK brand overall and is a Which? Recommended Provider. The Hilton’s more relaxed and functional little sister, it only has a handful of UK properties – most of which are conveniently located near airports. The brand goes as far as to offer its own satisfaction guarantee, pledging  to make right anything that isn’t just the way you like it. A bold promise indeed.
  Cleanliness WRP Customer score Average price paid

  Marriott Renaissance3

Marriott Renaissance

*****   73% £157
The upscale Marriott Renaissance sells itself as the stylish sibling of the Marriott brand, offering a more intimate and individual design. It was the priciest chain in our survey, with guests telling us they paid £157 a night on average. For that you’d expect perfection, and – when it came to cleanliness – it delivered. ‘Clean and comfortable’ was a phrase that came up repeatedly. Another satisfied customer deemed it ‘expensive but worth the money’.
  Cleanliness WRP Customer score Average price paid

  Radisson Blu

Radisson Blu

*****   70% £132
Another brand that came up smelling of roses was Radisson Blu, which also clinched the full five stars for cleanliness. It markets itself towards the luxury end of the scale and promises ‘attention to small details’. If that translates as polishing every tap and door handle until they shine, then it’s a fair claim. The hotel group was rated the third cleanest in our survey - with guests calling it ‘very smart’, ‘modern’ and ‘dependable’.
  Cleanliness WRP Customer score Average price paid

  Crowne Plaza logo

Crowne Plaza

*****   72% £124
Crowne Plaza is aimed at professionals, and the brand proudly declares ‘if business travel feels like work, you’re doing it wrong’. Rooms and public areas were described as ‘spotless’ and ‘well-maintained’ by satisfied guests, many of whom managed to bag themselves free upgrades or reward stays as loyalty club members. As one summed it up: ‘Everything was as it should be, a problem free stay in clean comfortable environment with very attentive staff.’
  Cleanliness WRP Customer score Average price paid

   Novotel table

Novotel

*****   68% £108
No need to pack a duster if you’re heading to a Novotel. Although the brand found itself mid-table overall, it managed to creep into the hallowed top five for cleanliness. Part of the huge Accor group, alongside Ibis and Mercure, Novotel serves business travel and family holidays alike. It clinched the full complement of stars, with guests describing rooms as ‘clean’ and ‘prepared to a high standard’.
Table notes: Cleanliness Includes bedrooms, bathrooms and communal areas. Average price paid Amount paid for a one-night stay, including all room types, by survey respondents. Customer score Combination of overall satisfaction and likelihood of recommending to friend or family. Which? members were surveyed in July 2018, based on 8,157 experiences. WRP Which? Recommended Provider

Not found the right hotel for you? See the full results of our best and worst hotel chains.

The worst hotel for cleanliness

At the other end of the spectrum, Britannia hotels was ranked bottom for cleanliness – as well as achieving the lowest customer score overall.

Dissatisfied guests complained about chewing gum stuck to the wall, dirty cups and ‘something brown splashed up the wall’. Another simply dubbed the property she stayed in a ‘filthy hovel.’

See what happened when we went undercover at the Britannia’s Royal Albion hotel in Brighton.

Video: Secret filming at Britannia

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