Find simple ways to solve your everyday consumer problems
Demanding action on scams
We've launched a new campaign which is urging the government to take the lead and ensure companies safeguard us from scams.
Losses to online and telephone banking scams totaled £168.6 million in 2015 - a staggering 72% increase in losses compared with 2014.28 May 2016
Music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites, new Which? research reveals.24 May 2016
Which? investigation reveals multiple failings by Whirlpool in dealing with fire-risk Hotpoint, Indesit, Creda, Proline and Swan tumble dryers20 May 2016
British holidaymakers reported losing £11.5m in holiday scams and deceptions in 2015, figures have revealed.20 May 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.