Know your rights Find simple ways to solve your everyday consumer problems
Problem with an online purchase?
Know your rights
Having problems with your bank? Or maybe you're dealing with dodgy builders? Whatever the problem, we can help.
Brush up on some key pieces of consumer legislation to help you understand your rights and put them into practice.
Use our step-by-step guides and handy letters to get the result you need, and to make companies act on your complaint.
Two companies which feature on BBC Three’s The Call centre have been fined a total of £225000 by the Information Commissioners Office for making nuisance calls.
What annoys you about car hire? Is it insurance, fuel costs or hidden charges? Which? reveals the biggest car hire complaints
A new Private Members' Bill aimed at tackling nuisance calls and texts is being introduced to parliament.
EU officials fast-track plans to abolish mobile roaming charges in the EU. We could see the end of roaming charges as early as summer 2014.