Know your rights Find simple ways to solve your everyday consumer problems
Plagued by nuisance calls?
What should you do?
Plagued by nuisance calls?
Got a faulty product? You have rights to a refund or a replacement
Considering the small claims court? Take a look at our guides
Get help with
your problem
Having problems with your bank? Or maybe you're dealing with dodgy builders? Whatever the problem, we can help.
Understand
regulations
Brush up on some key pieces of consumer legislation to help you understand your rights and put them into practice.
Take action
for yourself
Use our step-by-step guides and handy letters to get the result you need, and to make companies act on your complaint.
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Latest News
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Heathrow runways closed after BA emergency
Flights at Heathrow have been delayed after an emergency landing by a British Airways plane. Find out your rights to delays and compensation
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Bank of Ireland reverses rate hike for 1,200 customers
The Bank of Ireland has partially withdrawn an interest rate hike for 1,200 customers out of 13,500 affected tracker mortgage customers.
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Ofcom: Eight in 10 people receive nuisance calls
An Ofcom research finds eight in 10 people are receiving unwanted or nuisance calls
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EasyJet cabin baggage rules changed
EasyJet’s new cabin bag rules guarantee that passengers with hand luggage no bigger than 50 x 40 x 20cm can keep their bag with them in the hold.