Know your rights Find simple ways to solve your everyday consumer problems

Plagued by nuisance calls?
What should you do?

Having problems with your bank? Or maybe you're dealing with dodgy builders? Whatever the problem, we can help.

Brush up on some key pieces of consumer legislation to help you understand your rights and put them into practice.

Use our step-by-step guides and handy letters to get the result you need, and to make companies act on your complaint.

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Where should you buy a new car? @WhichCar has weighed up the pros and cons of the different options http://t.co/bdxWw1JkuX
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There more than 125,000 reviews on @WhichLocal helping you to make informed decisions about the businesses you use http://t.co/jcEZqq1H9h

2013-05-24
Heathrow runways closed after BA emergency

Flights at Heathrow have been delayed after an emergency landing by a British Airways plane. Find out your rights to delays and compensation
2013-05-21
Bank of Ireland reverses rate hike for 1,200 customers

The Bank of Ireland has partially withdrawn an interest rate hike for 1,200 customers out of 13,500 affected tracker mortgage customers.
2013-05-17
Ofcom: Eight in 10 people receive nuisance calls

An Ofcom research finds eight in 10 people are receiving unwanted or nuisance calls
2013-05-15
EasyJet cabin baggage rules changed

EasyJet’s new cabin bag rules guarantee that passengers with hand luggage no bigger than 50 x 40 x 20cm can keep their bag with them in the hold.