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Consumer Rights

Stranded at the airport due to snow and ice? Find out your rights under the Denied Boarding Regulations and what you should know before going to the airport...

What we offer

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Sale of goods

If you've bought something that you’re not happy with it, we'll show you what you're entitled to by law.

online shopping

Online shopping

Find out how not to get caught out when shopping online, and what your rights are if things go wrong.

travel rights

Travel rights

Read our easy-to-follow guides to the laws that affect your consumer decisions the most.

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Buying services

If a service or utility isn't working the way it should be, here's what you need to know to put things right.

making a complaint

Making a complaint

If you feel unfairly treated, we'll arm you with the information you need to make a complaint.

Olympic runners

Olympics

Consumer rights advice to help prepare you for the Olympic games

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