Find simple ways to solve your everyday consumer problems
How will Brexit affect your consumer rights?
There will be no immediate change to your consumer rights when you buy or sell goods and services, or travel abroad.
Which? is making its first super-complaint to financial regulators, calling for banks to protect customers tricked into transferring money to a fraudster.23 Sep 2016
Two companies behind 1.6 million nuisance calls and hundreds of thousands of spam text messages have been fined a collective £100,000 by regulators.08 Sep 2016
The rail industry will need to comply with the Consumer Rights Act in full from October this year, bringing it into line with other travel sectors.07 Sep 2016
As recent research finds eight in ten people are still receiving nuisance calls, Which? is calling for company directors to be held personally to account.28 Aug 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.