Find simple ways to solve your everyday consumer problems
Know your sales shopping rights
A cut-price deal doesn’t mean your consumer rights are given the chop. Know your sales shopping rights.
Ofcom fines EE £2.7m following investigation concluding that EE overcharged customers £250k18 Jan 2017
BT aims to block up to 30m nuisance calls weekly through its 'Call Protect' service.16 Jan 2017
More than 1100 people used a new Which? online tool to start the process of returning faulty products worth over £3 million in total over the Christmas period.15 Jan 2017
Councils warn 2017 could be tipping point year for potholes as pothole repair times increase09 Jan 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.