Find simple ways to solve your everyday consumer problems
Demanding action on scams
We've launched a new campaign which is urging the government to take the lead and ensure companies safeguard us from scams.
More than six in ten of us have been targeted by online scams in the past 12 months, Which? research has revealed.04 May 2016
Holidaymakers can enjoy reduced roaming charges for calls, texts in the European Union from today.30 Apr 2016
A staggering 96% of complaints resolved by the Energy Ombudsman last year resulted in an award to consumers, far exceeding other sectors.29 Apr 2016
Asda is to change its price promotions after being singled out by the competition regulator in a probe into supermarket pricing practices.27 Apr 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.