Find simple ways to solve your everyday consumer problems
How will Brexit affect your consumer rights?
There will be no immediate change to your consumer rights when you buy or sell goods and services, or travel abroad.
A report published today recommends a new custodial sentence of up to two years for those convicted of unlawfully obtaining and selling personal data.20 Jun 2016
The public is being warned of scam emails asking you to provide your driving licence or car tax information and to confirm credit card details.20 Jun 2016
Air France may have to cancel almost a third of its flights on Saturday due to a pilots' strike10 Jun 2016
With just five days to go until the start of the UEFA Euro 2016 Which? has found a number of unofficial websites claiming to sell Euro 2016 tickets.05 Jun 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.