Find simple ways to solve your everyday consumer problems
Smart meter rights explained
Smart meters tell your energy provider about how much energy your using. But what does having smart meter installed mean for you?
We all dread that notice on the car windscreen that screams ‘you’ve got a parking ticket’, but our research has found that it’s often worth appealing if you believe the...19 Oct 2017
Passengers of non-EU airlines who miss connecting flights outside EU can claim compensation, following Court of Appeal ruling. The Court of Appeal has ruled in line with the Court of...12 Oct 2017
The north of England has retained its crown for the best student nightlife for a second year in a row, according to the 2017 Which? University student survey. Newcastle University and...27 Sep 2017
Thomas Cook pilots will be on strike on Saturday, with 44 flights set to be affected by the planned 24-hour walkout. They include flights to and from Manchester, Birmingham, Bristol,...22 Sep 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.