Know your rights Find simple ways to solve your everyday consumer problems
New Consumer Rights Bill:
Greater rights shopping online
New Consumer Rights Bill:
It's Scam Awareness month. Do you think you could spot a scam?
Has your flight been cancelled? You may be able to claim compensation
Get help with
your problem
Having problems with your bank? Or maybe you're dealing with dodgy builders? Whatever the problem, we can help.
Understand
regulations
Brush up on some key pieces of consumer legislation to help you understand your rights and put them into practice.
Take action
for yourself
Use our step-by-step guides and handy letters to get the result you need, and to make companies act on your complaint.
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Ofcom: Eight in 10 people receive nuisance calls
An Ofcom research finds eight in 10 people are receiving unwanted or nuisance calls
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EasyJet cabin baggage rules changed
EasyJet’s new cabin bag rules guarantee that passengers with hand luggage no bigger than 50 x 40 x 20cm can keep their bag with them in the hold.
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Indesit and Hotpoint recall 'exploding' washing machines
Indesit and Hotpoint are recalling 'exploding' washing machines. Find out if your washing machine is affected, and what action you should take if it is.
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EDF is energy company with most complaints
EDF Energy has received more complaints from customers than any other major energy supplier, according to latest figures, while SSE has received the fewest.