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Best TV and broadband providers

By Jon Barrow

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Every six months we ask thousands of pay TV and broadband customers about their experiences so we can tell you which providers you should use – and which you should avoid.

Best TV, broadband and phone providers overview

Find out which pay TV and broadband providers impressed in our regular survey – and those that left a lot to be desired.

As well as customer scores for each company we also rate all the key elements of the service, from the value for money they offer to the shows that are available to watch.

Which? members can log in to get:

  • Scores for all of the UK's broadband and pay TV providers, including BT, Sky, TalkTalk and Virgin.
  • A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more
  • In-depth provider overviews, revealing everything from the deals they offer to the levels of complaints about them.
  • Lab reviews of the equipment they supply.
  • Quotes from real customers on their experiences

To get all this information try Which? for just £1.

We'll tell you exactly what you need to know about all the UK's biggest TV and broadband providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

TV, broadband & phone satisfaction survey results
ISP WRP Broadband speed Broadband reliability TV content Value for money Ease of contacting Customer service Customer score
Subscriber only content   66%
Subscriber only content   n/a n/a n/a n/a 63%
Subscriber only content   51%
Subscriber only content   51%
Subscriber only content   48%
Subscriber only content   48%
Table notes: Scores and ratings based on 1,267 people with combined phone and broadband services as part of our communications survey, July 2017. n/a means too few responses. Customer scores combine overall satisfaction and likelihood to recommend.

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