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21 October 2020

Sky TV and broadband provider review

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how Sky's service compares with that offered by other providers.
WhichEditorial team

Sky is Britain's biggest pay-TV provider with lots of TV options, the widest choice of TV channels and HD channels, from Sky Sports including Premier League matches, to the latest blockbusters from Sky Movies, plus catch-up and on-demand TV content.

But do real customers think Sky offers the best broadband and TV services?

Use Which? Switch Broadband to find the best Sky TV and broadband deal for you.

Sky TV and broadband review

In this in-depth review of Sky's TV and broadband service, we'll:

  • Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers.
  • Show how Sky compares to all the other major TV and broadband providers, including BT, TalkTalk and Virgin.
  • Report quotes from real Sky TV and broadband customers on their experiences.
  • Assess the equipment on offer from Sky.
  • Look at the latest deals and offers that it's promoting.
  • Reveal the level of complaints to Ofcom that come from Sky customers.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

Sky TV, broadband & phone satisfaction survey results
Speed Reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)

 And if you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you.

In January 2020, we surveyed 3,017 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.

Sky TV and broadband deals

Sky is likely to be the first provider you think of when it comes to pay TV, and there’s no denying it has a unique offering, with more than 300 channels to choose between. Sky offers a number of customisable TV packages you can combine with its broadband and phone services. It's been the go-to television provider for more than two decades, and the wide variety of channels on offer means there's something for everyone, from documentary and reality shows to live coverage of the latest sporting events.

Other TV perks include a selection of catch-up TV and on-demand content, plus access to a host of TV series that are shown exclusively on Sky Atlantic. There's also a Sky Go app that enables you to stream shows straight to a smartphone or tablet and, for Sky Q customers, the Sky Q app allows you to watch live or on-demand TV on your favourite device, allowing you to pause a show on your box and continue watching from your device.

Sky offers standard speed (average speed of 11Mbps) and fibre (average speeds of 36 or 63Mbps) broadband packages, all with an unlimited data allowance.

You don't need a fibre connection to get Sky TV – you can have a cheaper standard-speed package instead – as the channels are broadcast via satellite. However, you will need to have a satellite dish installed (although Sky has plans to allow customers to watch Sky through their broadband connection - which you can read about here).

Not interested in subscribing to a TV deal? Find out how satisfied Sky's broadband customers are in our Sky standalone broadband review.

Supplied Sky equipment

Sky has dropped its old, Sky+HD PVR and replaced it with its next-generation Sky Q box. Found out whether it impressed our experts in our full Sky Q review.