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4 May 2021

Sky TV and broadband provider review

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how Sky's service compares withother providers
YF
Yvette Fletcher

Sky is Britain's biggest pay-TV provider with lots of TV options, the widest choice of TV channels and HD channels, from Sky Sports including Premier League matches, to the latest blockbusters from Sky Movies, plus catch-up and on-demand TV content.

But do real customers think Sky offers the best broadband and TV services?

Sky TV and broadband review

Below, you’ll find a range of information about Sky broadband. Which? members can also read our full review, including:

  • A full breakdown of how its customers rated it for key factors, such as the TV shows it offers
  • Quotes from real Sky TV and broadband customers on their experiences
  • Our assessment of the equipment on offer from Sky
  • And get access to our Sky TV and broadband satisfaction survey results.
Sky TV, broadband and phone satisfaction survey results
Broadband speed Broadband reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)
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If you're already a member, log in now, or join Which? today.

We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers, and will help you avoid signing up for a deal you'll come to regret. If you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Each year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you.

In January 2021, we surveyed 3,039 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.

Sky TV and broadband deals

Sky is likely to be the first provider you think of when it comes to pay TV, and there’s no denying it has a unique offering, with more than 300 channels to choose between. Sky offers a number of customisable TV packages you can combine with its broadband and phone services. It's been the go-to TV provider for more than two decades, and the wide variety of channels on offer means there's something for everyone, from documentary and reality shows to live coverage of the latest sporting events.

Other TV perks include a selection of catch-up TV and on-demand content, plus access to a host of TV series that are shown exclusively on Sky Atlantic. There's also a Sky Go app that enables you to stream shows straight to a smartphone or tablet and, for Sky Q customers, the Sky Q app allows you to watch live or on-demand TV on your favourite device, allowing you to pause a show on your box and continue watching from your device.

Sky offers standard speed (average speed of 11Mbps) and fibre (average speed of 59bps) broadband packages. Customers in certain areas can also opt for Sky's ultrafast fibre, which has an average speed of 145Mbps.

You don't need a fibre connection to get Sky TV as the channels are broadcast via satellite. However, you will need to have a satellite dish installed. Sky has announced plans to allow customers to watch Sky through a broadband connection, but for now most customers will still require a dish.

Not interested in subscribing to a TV deal? Find out how satisfied Sky's broadband customers are in our Sky broadband review.

Supplied Sky equipment

Sky has dropped its old, Sky+HD PVR and replaced it with its next-generation Sky Q box. Found out whether it impressed our experts in our full Sky Q review.


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