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4 May 2021

TalkTalk TV and broadband provider review

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how TalkTalk's service compares with other providers
YF
Yvette Fletcher

TalkTalk joins big-hitters Sky and Virgin Media in offering digital TV alongside its broadband service. It offers a cheap basic TV package with YouView's Freeview HD, catch-up and on-demand TV content, with the flexibility to add optional movies and sports fixtures, including ESPN, Premier League matches and Sky Sports. So is TalkTalk's TV and broadband service worth a look?

Use Which? Switch Broadband to browse the best TalkTalk TV and broadband deals.

TalkTalk TV and broadband review

Below, you'll find a range of information about TalkTalk's TV and broadband service. Which? members can also read our full reviews, including:

  • A full breakdown of how its customers rated it for key factors, such as the TV shows it offers
  • Quotes from real TalkTalk TV and broadband customers on their experiences
  • Our assessment of the equipment on offer from TalkTalk
  • And get access to our TalkTalk TV and broadband satisfaction survey results.
TalkTalk TV, broadband and phone satisfaction survey results
Broadband speed
Broadband reliability
TV content
Value for money
Ease of contacting
Customer service
Technical support
Customer score (%)

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We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers, and will help you avoid signing up for a deal you'll come to regret. If you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you.

In January 2021, we surveyed 3,039 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.

TalkTalk TV and broadband deals

TalkTalk's TV service is only available as part of a broadband and phone package. You don't need a cable or satellite connection – you watch TV over Freeview or through your internet connection.

While all Freeview channels are transmitted to your TV through your aerial, all catch-up TV and specialist channels are delivered to the YouView Box that TalkTalk supplies, via your broadband connection. To watch these, you need to be in an area that can receive TalkTalk broadband at speeds of 2Mbps or more (5Mbps to get premium channels).

With TalkTalk, you add TV service to your broadband contract and the minimum commitment is 30 days. Access to up to 80 Freeview channels is included, and you can add in additional services such as Amazon Prime Video, Netflix and Now TV for an extra fee.

Unlike some other providers, TalkTalk allows customers of its standard-speed broadband deals (average speed 11Mbps) to add TV to their service – not just fibre customers.

Not interested in subscribing to a TV deal? Find out how satisfied TalkTalk's broadband customers are in our TalkTalk broadband review.

Supplied TalkTalk equipment

TalkTalk currently only supplies a TalkTalk Box – a fairly standard YouView set-top box which allows you to pause and rewind live TV, and access seven days worth of catch-up services. However, it doesn't let you record TV – for this you'll need a separate PVR.