All-in-one PC reviews: Reliability

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An all-in-one PC can be an ideal hub for all of your home computing. But with the brains of the computer living within the screen itself, if something goes wrong with the screen or the PC, you're left stuck. That's why it's important to choose an all-in-one PC from a brand you can trust. 

Every year we survey thousands of Which? members about their computing products to find out which are the most - and least - reliable. Our unique survey helps us to identify the brands that people trust, and would recommend to a friend, with verdicts on all-in-one PC brands like Apple, HP, Sony and Dell.

Read our Which? reviews of the best all-in-one PCs

Best all-in-one PCs for reliability

58% of the all-in-one PC owning members we surveyed said they bought their all-in-one PC within the last three years and 61% said they use it between one and four hours a day on average. 

If you're dependent on your PC every day, even the slightest hiccup can be a pain, so it's worth making sure you opt for a reliable brand at the outset. 

Which? members can log in to see the full results. Or you can try Which? today for just £1

All-in-one PC reliability ratings
All-in-one PC brandReliability ratingReliability scoreCustomer score
AcerSubscriber only contentSubscriber only contentSubscriber only content
AppleSubscriber only contentSubscriber only contentSubscriber only content
DellSubscriber only contentSubscriber only contentSubscriber only content
Hewlett-PackardSubscriber only contentSubscriber only contentSubscriber only content
SonySubscriber only contentSubscriber only contentSubscriber only content

 

Ratings are based on a survey of 12,691 Which? members in September 2013. Reliability score is based on models purchased in the last four years. Previously owned models are also taken into account for those who purchased their current model to replace one with a fault. Customer score is based on satisfaction and the likelihood of recommending the brand to a friend.

Common all-in-one PC problems

Thanks to our unique survey, we're able to identify the most common problems when things do go wrong with an all-in one PC. Of all of the issues experienced by all-in-one PC owners, the most common specific problems are:

  • Screen freezing 16% - all-in-one PCs often boast large screens, but that's little use if they keep freezing
  • Problems with, or failure of, DVD/CD/optical drive 8% - moving parts means they're prone to problems
  • Hard disk failure 7% - people reported problems with the PC's hard disk failing to read

All-in-one PC reviews

Our reliability surveys help Which? to uncover common all-in-one PC problems that can affect owners over time. Combined with our extensive lab tests, this means we can recommend the best all-in-one PC for you to buy. We test all-in-one PCs to see how fast they are to start up and use, how comfortable the keyboard is in day-to-day use, and how sharp, bright and easy-to-view the screen is.

Which? is independent - we work for you, the consumer, so you can be sure that our product recommendations are influenced only by our test results. We don't take advertising and we buy all the products that we test, so our advice helps you to make the right choice and avoid costly mistakes.

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