Get in touch

Frequently asked questions

Submit feedback 

If you would like to submit feedback to Which? select the blue tab on the right of the screen and let us know your thoughts in the comment box. If you are looking for a response to your query, please use one of the options below.

Book an appointment

To book new appointments, or manage existing ones, follow this link to our 'My Appointments' page. This link is also available through the 'My account' button on the website. To book a new appointment, click here. To manage an existing appointment, or book a follow-up, click here. 

Chat to us 

Click the button below to speak to our LiveChat team, available Monday to Friday 8:30am - 8pm, and Saturday to Sunday 9am - 5pm.

Call us 

You can reach us from 9am to 5pm on Mondays to Fridays and 9am to 1pm on Saturdays. If you're outside the UK, please call +44 29 2267 0000. You can read more about our service on the Member Helpline customer charter.

Email us 

Send us a message and we’ll do our best to get back to you within three working days. If you’re messaging us about cancelling your membership, please visit our Cancelling your membership page for more details.

Are you a Which? member?

Did you know

You can chat with us online for 1 to 1 product buying advice as part of a Which? full access subscription. Our live chat team are here to help from Monday to Friday 8:30am - 8pm, and Saturday to Sunday 9am - 5pm.

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Head Office

Which?

2 Marylebone Road

London

NW1 4DF

Customer Service Office

Which?

3 Capital Quarter

Tyndall Street

Cardiff

CF10 4BZ

Enquiries

Press office

For media enquiries, please see our press office. For our latest press releases and statements, click here.

Recruitment

See the latest vacancies here at Which? and get in touch with our People team at recruitment@which.co.uk.

Additional links