If you still have access to your account, change your password immediately to log other users out. If you find you no longer have access to your account, you should let the Uber support team know this when you notify them that your account may have been hacked.
You should also contact Uber support via help.uber.com or tap ‘Help’ in the app on another device to let them know your phone is missing or stolen. They can then take additional steps to safeguard your account.
According to Uber, your card details are safe, secure and are encrypted end-to-end.
As your full card details are not visible in your Uber account, Uber suggests that there’s no need to cancel your card.
Uber claims it will refund confirmed unauthorised Uber-related charges due to account takeovers.
If you are charged for journeys that you didn’t make - a trip in Edinburgh when you were fast asleep in Cardiff, for example - make sure you contact Uber to report this immediately.
Attempts to gain your Uber account information - like your email address, phone number or password - are often made from an unsolicited email that links to a fake login page.
Uber employees will never contact you via email or phone requesting confidential account information such as a password. If you are prompted to enter your Uber account email or password, make sure the URL in the address bar of your browser displays https://www.uber.com.
If you’re still unsure if the message you received is actually from Uber, ignore it. If you receive a message which asks you to go to an external link that isn't from https://www.uber.com, don't click the link and don't respond with any information – even if it claims to be from Uber.
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