Which? and BBC Watchdog have found failings in Whirlpool's fire-risk tumble dryer fix.
If you have concerns about a machine that’s been through the modification process: contact Whirlpool and demand a replacement.
Tumble dryer fires
More than 100 Creda, Hotpoint, Indesit, Proline and Swan tumble dryer models (all brands owned by Whirlpool) made between April 2004 and October 2015 could pose a fire risk.
The fault in the dryers could lead to fires if excess fluff comes into contact with the heating element.
It's known that at least 750 fires have been reported since 2004 that involved affected Creda, Hotpoint, Indesit and Proline dryers.
Trading standards has issued two enforcement notices on Whirlpool, forcing the company to warn you to unplug and not use the faulty machines. Whirlpool are now saying that if you have an affected machine you must unplug it immediately and do not use it until it's been fixed.
Whirlpool has an ongoing programme to replace or repair fire-risk machines across the UK that have been registered with the company.
1 Is there a fire-risk tumble dryer in your home?
You can find a list of the affected models we're aware of and advice on how to check for yourself at the end of this article.
You can also go to the Hotpoint or Indesit websites, where you can input your model number and, if your model is affected, you can register it for a service and modification. Creda dryers can also be checked on the Hotpoint site.
If your dryer is one of those affected by the fault, you must contact Whirlpool to arrange a repair or replacement, unplug it immediately and do not use it until it's been fixed.
2 Get it repaired or replaced by Whirlpool
You can call Whirlpool on 0800 151 0905 to find out whether your dryer needs a repair and arrange for it to be fixed or replaced.
If your tumble dryer caused damage to your property prior to Whirlpool's warning, you can claim compensation using our guide to the Consumer Protection Act.
Follow our top tips if you choose to contact Whirlpool to arrange a repair or replacement.
- Replacement or repair? Whirlpool will repair your machine for free. It has ended the replacement programme it was running 'due to a fall in demand'. You can still try and demand a replacement, but don’t accept an inferior tumble dryer; insist on a machine of the same standard.
- Repair taking too long Several retailers have told us that Whirlpool are fixing machines within two weeks of registration. If the repair will take longer than this and cause you significant inconvenience, you can take your claim to the retailer that sold you the tumble dryer, or your credit card company if you paid for the machine with a credit card.
- Keep chasing If you opt for a repair, keep calling to chase your customer ID and to get a confirmed repair date as soon as possible – don’t let Whirlpool off the hook.
- Opt out If you want to make sure you don’t receive any future marketing communications from Whirlpool, you should ask it to opt you out from marketing calls.
3 Claim back out-of-pocket expenses
You can claim for any out-of-pocket expenses you’ve had as a result of not being able to use your machine from the retailer that sold it to you – as long as those expenses are reasonable and foreseeable.
For example, any launderette charges you’ve paid while waiting for a fix are foreseeable and you can make a claim.
Did you buy a new machine?
In some cases, if you had been waiting so long for a fix or replacement that it was causing you a very significant inconvenience and you bought a replacement machine of similar value, you can also claim back that cost.
You should think carefully about whether you have been caused a significant inconvenience before pressing ahead with this course of action.
For example, we heard about a small-claims court victory where the claimant was living alone and had a job that led to a quick build-up of dirty laundry, and as such it was unreasonable for them not to have normal use of their tumble dryer for several months while waiting for a repair.
You can make this claim against either the retailer that sold you the tumble dryer or, if you paid with a credit card, you can make a section 75 claim. You can use our free tool below to help you make a claim for out-of-pocket expenses.
4 Claim against the retailer or your credit card company
Whirlpool: make a claim
If waiting for a repair will take too long and cause you significant inconvenience you can claim against the retailer that sold you the tumble dryer, or - if you paid by credit card - your credit card company.
You can take your claim to the retailer that sold you the tumble dryer, or your credit card company, if the repair organised by Whirlpool will take an unreasonable amount of time or cause you significant inconvenience.
You should also keep a record of any extra expenses you incur while waiting for a repair or replacement, for example launderette costs, as you can also try to claim these back.
If you bought the dryer second hand, or the retailer that sold it to you no longer exists, you'll need to stick at getting a repair with Whirlpool.
We've explained how your rights against your credit card company and retailer further down the page, if you want to know more.
5 Your rights if you paid on credit card
Thanks to section 75 of the Consumer Credit Act, any purchase you make on your credit card for more than £100 (and less than £30,000) is protected by your credit card company.
If you’re stuck with a fire-hazard Creda, Hotpoint, Indesit, Proline or Swan tumble dryer that you paid for with a credit card, and it's taking far too long to get it repaired or replaced, you can use our free tool or our template letter to make a Section 75 claim against your credit card company asking for your money back.
6 Your rights against the retailer
If the wait for a repair from Whirlpool is going to cause you significant inconvenience you can try to get a repair or replacement without any further cost to you by taking your claim to the retailer that sold you the tumble dryer in the first place.
The Sale of Goods Act 1979 – which was in force when the dryers were sold - states that products must be of satisfactory quality and fit for purpose, which includes that they be safe and durable. If your dryer doesn’t meet these standards, you have a right to redress with the retailer that you brought it from.
And, now that an enforcement notice has been issued by trading standards, it’s an admission that the tumble dryers have failed to meet these standards.
However, you only have the right to do this for up to six years from the date you bought the dryer (five years in Scotland).
Repair or replace
Because, in many cases, the Whirlpool-led repairs programme is taking an unreasonable amount of time and causing significant inconvenience, you can reject the dryer and ask for a repair or replacement from the retailer who sold it to you.
But be aware that some retailers have been resisting and pushing customers back to Whirlpool. Know your rights and reiterate that your contract of sale is with the retailer and not Whirlpool. The retailer is required to sort this out.
If the retailer is unable to repair or replace your tumble dryer, you can also ask for a refund.
Because any affected dryer will be more than six months old, there may be a deduction to cover wear and tear, and reflect the use you’ve had from the machine to date.
And, depending on the age of your dryer, any refund may not cover the cost of a new dryer.
7 Affected Creda, Hotpoint and Indesit dryers
If your dryer is one of those affected by the fire-safety alert, our advice is to contact the manufacturer to arrange a service and to unplug it and not use it until it's been serviced.
It's important to note that some affected models aren't on this list, and you will still need to check with Whirlpool if you're concerned that you own a tumble dryer affected by the safety alert.
- Creda TCR2, Creda TCS3, Creda TVR2, Creda TVS3, Creda TVU1
- Hotpoint AQC9BF5E, Hotpoint AQC9BF5S, Hotpoint AQC9BF7E, Hotpoint AQC9BF7E1, Hotpoint AQC9BF7I
- Hotpoint AQCF852BI, Hotpoint AQCF852BU, Hotpoint AQCF952BI
- Hotpoint CTD00, Hotpoint CTD40, Hotpoint CTD80, Hotpoint CTD80T, Hotpoint CTD85A
- Hotpoint FETC70CP, Hotpoint FETV60CP, Hotpoint SUTCD97B6PM
- Hotpoint TCAL83C6P, Hotpoint TCAL83CG, Hotpoint TCAM80C
- Hotpoint TCD970, Hotpoint TCD975P, Hotpoint TCD980, Hotpoint TCD985BPX, Hotpoint TCDET77BEPUK, Hotpoint TCDET87BEP
- Hotpoint TCEL87B6, Hotpoint TCEM80C6, Hotpoint TCFG87C6, Hotpoint TCFM70C6, Hotpoint TCFM80CG, Hotpoint TCFM90C6P
- Hotpoint TCFS73BG, Hotpoint TCFS83BG, Hotpoint TCFS93BG, Hotpoint TCFSM87B6PY
- Hotpoint TCHL73CR, Hotpoint TCHL83CR, Hotpoint TCL770, Hotpoint TCL780
- Hotpoint TCM570, Hotpoint TCM580, Hotpoint TCM585BG, Hotpoint TCUD93, Hotpoint TCUD93B6G, Hotpoint TCUD97B6
- Hotpoint TCYL757C6, Hotpoint TCYL757CG, Hotpoint TCYM750C6P, Hotpoint TCYM750CP
- Hotpoint TVAL73C, Hotpoint TVAM70C, Hotpoint TVEL75B6A, Hotpoint TVEL75C6
- Hotpoint TVEM70C6P, Hotpoint TVF760, Hotpoint TVF770, Hotpoint TVFET75B6, Hotpoint TVFG65B6
- Hotpoint TVFG65C6G, Hotpoint TVFG85C6, Hotpoint TVFM60C6P, Hotpoint TVFM70BG, Hotpoint TVFM80CG
- Hotpoint TVFS73BG, Hotpoint TVFS83CG, Hotpoint TVHM80C
- Hotpoint TVM560, Hotpoint TVM562, Hotpoint TVM570P, Hotpoint TVM572
- Hotpoint TVYL655C6, Hotpoint TVYL655CG, Hotpoint TVYM650C6P, Hotpoint TVYM650CP
- Hotpoint VTD00, Hotpoint VTD20, Hotpoint VTD60, Hotpoint VTD6000P, Hotpoint VTD60T, Hotpoint VTD65
- Indesit IDC75, Indesit IDC85, Indesit IDC8T3B, Indesit IDCA735, Indesit IDCA7H35BTM, Indesit IDCA835, Indesit IDCA8350, Indesit IDCA835BS, Indesit IDCA835EU, Indesit IDCA835S
- Indesit IDCE7H35BTM, Indesit IDCE845, Indesit IDCE8450K
- Indesit IDCL75BHEU, Indesit IDCL85BH, Indesit IDCLG5BH(EU)
- Indesit IDV65, Indesit IDV75, Indesit IDVA735, Indesit IDVL75BFR, Indesit IDVL75BR, Indesit IDVL85
- Indesit IS60V, Indesit IS60VU, Indesit IS70C, Indesit ISA60V
- Indesit ISL60V, Indesit ISL70C
- Proline TDC75, Proline TDC7A
- Proline TDV62
- Swan STC407B, Swan STC407W, Swan STCL407B, Swan STCL407W,
- Swan STCL408B, Swan STCL408W,
- Swan STV407W, Swan STV408B, Swan STV408W,
- Swan STVL407B, Swan STVL407W
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Hotpoint are providing false and misleading information Modified driers are still catching fire and Hotpoint ate advising that this will not affect your home insurance I have asked them for proof...
My son as an hotpoint tumble dryer, it is one of those at risk of catching fire. He notified hotpoint when this first came to light which was around 2015/2016 hot point said it will be repaired...
My Hotpoint tumble dryer caught fire, lots of smoke damage but thankfully I noticed it in time. The fire brigade were amazing. I’m furious with Hotpoint!