We all experience frustrating consumer problems at some point in our daily lives. Our guides provide information and advice on your consumer rights to help you navigate those everyday frustrations.
Our regulation pages help you arm yourself with knowledge of your consumer rights so you know what you’re entitled to when things go wrong.
Our template letters are designed to take the stress out of complaining. We have scores of letters to help you. From shopping and delivery problems to reclaiming PPI and flight delay compensation.
Find a letter to suit your need by using our letter tool to search by category
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