The best and worst hotel chains in the UK have been revealed in our latest survey, and Premier Inn is one of the cheapest - as well as best.
That's according to guests who took part in Which? Travel's latest survey. Over a thousand Which? members stayed at what must be Britain's favourite hotel chain and they gave it a customer score of 79% - higher than any of its rivals.
It was given five stars for cleanliness and comfort of beds, as well as for the measures it put in place to deal with Covid-19.
This is despite the fact that the average price paid was just £66 - less than any other chain in our table except Travelodge.
Travelodge was two pounds cheaper on average at £64, but its customer rating was 64%, and it had mediocre, two star ratings for rooms, bathrooms and communal areas.
Which? recommended four large chains in our survey, all of which received customer scores of over 70%, five stars for cleanliness and at least three stars in every other category.
We looked at all of the biggest chains including Best Western, Hilton, Holiday Inn, Ibis, Novotel and Wetherspoons.
Wetherspoons came close to becoming a Which? Recommended Provider, with a customer score of 74%, but it only received three stars for cleanliness, which wasn't enough to secure it a recommendation.
We also looked at smaller, more exclusive hotel chains - recommending two of them, the outstanding Hotel du Vin and Warner Leisure.
Hotel du Vin received 80% and Warner Leisure 75% - with both receiving at least four-stars in every category except value for money where they got three.
The worst big hotel chain in our survey was, as it has been for nine years, Britannia. Britannia received 49%, two stars in most categories - including cleanliness - and just one star for bathrooms.
Yet guests paid far more (£99 on average) than to stay at the cleaner, more comfortable Premier Inn.
Britannia was also the chain where guests were most likely to say they'd had a problem. Over half of its guests in our survey - 51% - said they'd had a problem or issue during their stay. The most common issue was cleanliness.
One guest complained: 'It was terrible. The room was dirty. The bathroom was dirty. The carpet was terrible, stains everywhere.'
Others said that the hotels, many of which are in prime locations in city centres, were 'tired' or 'in need of a make-over'.
While British hotels can be expensive, they have become in the last couple of years. We revealed in the summer that private holiday accommodation was costing 41% more than for the same period in 2019 - an average of £300 a week more.
UK hotel prices were also among the highest in Europe but they dropped by 13% in the same period.
During the pandemic many travellers, nervous about sharing communal spaces such as lifts with other travelers, chose self-catering - pushing up demand and prices.
In October 2021, we asked 2,603 Which? members and members of the general public to complete an online survey about their experience of staying in small and large UK hotel chains in the past 15 months.
To be considered a chain hotel, the hotel group must have a minimum of five UK properties. Large hotel chains have 31 or more properties in the group worldwide, while small chains have a maximum of 30 properties in the group worldwide.