Distress and inconvenience were recorded in nearly two-thirds of all complaints upheld by the Financial Ombudsman Service in 2023, for home, motor, travel and pet insurance. Delays are also at a five-year high. Which? investigates the harm being caused to consumers
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population. This article explores the details of these local areas in Northern Ireland
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population. This article explores the details of these local areas in Wales
An updated analysis of Ofcom data on switching behaviour in the broadband and mobile markets
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population. This article explores the details of these local areas in Scotland
New research explores the impacts of interest rate hikes on households with mortgage and rental payments
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population
New research explores how people have been feeling lonely and isolated from their loved ones due to financial pressures
Which? outlines its initial analysis and position on the proposed merger between Vodafone and Three, to support the CMA's investigation
Valuing consumer preferences for fixed price broadband contracts
New research shows a large number of UK households have not turned the heating on when cold to ease financial pressure
Understanding how the cost of living crisis is affecting UK households
An analysis of Ofcom data on bundling and switching behaviour in telecommunications services
An analysis of Ofcom data on the affordability of broadband, mobile and landline packages