Policy research paper
How green are green claims?
An analysis of environmental claims on products
Policy research paper
Complaint upheld: delay, distress and inconvenience caused by insurers
Distress and inconvenience were recorded in nearly two-thirds of all complaints upheld by the Financial Ombudsman Service in 2023, for home, motor, travel and pet insurance. Delays are also at a five-year high. Which? investigates the harm being caused to consumers
Insight article
Priority Places for Insulation: Mapping Northern Ireland's Home Insulation Needs
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population. This article explores the details of these local areas in Northern Ireland
Insight article
Priority Places for Insulation: Mapping Wales' Home Insulation Needs
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population. This article explores the details of these local areas in Wales
Insight article
Why are consumers not switching their broadband and mobile providers?
An updated analysis of Ofcom data on switching behaviour in the broadband and mobile markets
Insight article
Priority Places for Insulation Index: Mapping Scotland's Home Insulation Needs
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population. This article explores the details of these local areas in Scotland
Insight article
How have mortgage holders and renters been coping with the rise in housing costs?
New research explores the impacts of interest rate hikes on households with mortgage and rental payments
Policy research paper
Priority Places for Insulation Index: Mapping the UK’s Home Insulation Needs
Which? has developed an index to identify local areas by need for insulation by combining data on housing stock and the socio-economic and health indicators of the local population
Insight article
How have people’s social lives been impacted by the cost of living crisis?
New research explores how people have been feeling lonely and isolated from their loved ones due to financial pressures
Policy submission
CMA initial invitation to comment on the Vodafone/Three merger - Which? response
Which? outlines its initial analysis and position on the proposed merger between Vodafone and Three, to support the CMA's investigation
Insight article
The Vodafone/Three Merger: how could it affect consumers?
Policy research paper
The benefit of certainty
Valuing consumer preferences for fixed price broadband contracts
Insight article
How UK households have been coping with the energy crisis
New research shows a large number of UK households have not turned the heating on when cold to ease financial pressure
Insight article
Customer knowledge and understanding of mid-contract price rises
Policy research paper
From Drained and Desperate to Affluent and Apathetic
Understanding how the cost of living crisis is affecting UK households
Insight article
Customer switching in mobile and broadband
An analysis of Ofcom data on bundling and switching behaviour in telecommunications services
Insight article
Affordability of telecommunications services
An analysis of Ofcom data on the affordability of broadband, mobile and landline packages