Rocio Concha

A serious question is being asked of Booking.com, a major player in the holiday business - is it doing enough to protect consumers

Oasis fans may look back in anger, but regulatory intervention offers hope on dodgy ticket pricing practices

Our house was damaged by bad weather, but our insurer told us its definition of a storm had not been met and rejected our claim

I bought an ‘energy saving plug’ online - not only did it do nothing of the sort, it turned out to be illegal and potentially unsafe. How can we avoid dangerous products online

Calls for action after watchdog warns some prices are ‘misleading’ shoppers about the value of a product and the savings they could make

Rocio Concha, director of policy and advocacy at Which?, explains why she went to the Financial Conduct Authority’s offices today and handed in a petition, signed by more than 170,000 people, calling on the regulator to get a stronger grip of a market that isn’t working as intended

If the government's fraud strategy is to be successful, it must bring together all sectors to stay one step ahead of scammers

Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies

Finally, wheels are in motion for changes that benefit insurance customers

Rocio Concha, director of policy and advocacy at Which?, urges the regulator to hold the insurance firms’ feet to the fire for causing customers unfair delay or distress

New Which? research reveals most UK businesses support strong consumer protection regulations as a contributor to consumer confidence and economic growth

Car insurance premiums have been enough to drive motorists round the bend recently. While the worst of price rises may have now passed, it’s little comfort for drivers who have had to shell out hundreds of pounds more for cover than they would have done just a few years ago

Which? has led the campaign to protect free access to cash. New rules, which come into force today, will help those who want to access cash do so

Britons risk devastating financial losses if the Government rows back on scam protections

It’s never too early to think about retirement, so the old adage goes. The more you’re able to save now, the more you can do when you stop working. The introduction of auto-enrolment in 2012 to help more workers save with the help of their employer has been a success, meaning millions more employees are contributing to a workplace pension. Yet despite that success, many are facing challenging retirements