For years, Which? has warned readers to be vigilant online. Never click suspicious links. Be wary of cold callers asking for money. Double-check retailers before buying products. Don't trust ‘celebrity-backed’ investment opportunities that seem too good to be true
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform
A serious question is being asked of Booking.com, a major player in the holiday business - is it doing enough to protect consumers
Oasis fans may look back in anger, but regulatory intervention offers hope on dodgy ticket pricing practices
Our house was damaged by bad weather, but our insurer told us its definition of a storm had not been met and rejected our claim
I bought an ‘energy saving plug’ online - not only did it do nothing of the sort, it turned out to be illegal and potentially unsafe. How can we avoid dangerous products online
Calls for action after watchdog warns some prices are ‘misleading’ shoppers about the value of a product and the savings they could make
Rocio Concha, director of policy and advocacy at Which?, explains why she went to the Financial Conduct Authority’s offices today and handed in a petition, signed by more than 170,000 people, calling on the regulator to get a stronger grip of a market that isn’t working as intended
If the government's fraud strategy is to be successful, it must bring together all sectors to stay one step ahead of scammers
After years of campaigning, Director of Policy and Advocacy at Which?, Rocio Concha, explains why now is a crucial turning point for the regulation of online marketplaces