Rocio Concha, director of policy and advocacy at Which?, explains why persistent failures in the insurance sector identified in the organisation’s super-complaint led to the decision to pause its Insurance Brand of the Year award in 2026
The UK is still reeling from the worst sustained increase in inflation since the 1970s, with the government realising the need to act on the cost of living even before the most recent conflict in the Middle East began
For years, Which? has warned readers to be vigilant online. Never click suspicious links. Be wary of cold callers asking for money. Double-check retailers before buying products. Don't trust ‘celebrity-backed’ investment opportunities that seem too good to be true
For years, Which? has warned readers to be vigilant online. Never click suspicious links. Be wary of cold callers asking for money. Double-check retailers before buying products. Don't trust ‘celebrity-backed’ investment opportunities that seem too good to be true
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform
Some of the biggest names in music have come together with groups representing consumers and the industry to call on Sir Keir Starmer to honour his pledge to protect fans from online ticket touts
Ticket scams are costing fans millions. Here's how to avoid becoming the next victim
A serious question is being asked of Booking.com, a major player in the holiday business - is it doing enough to protect consumers
Oasis fans may look back in anger, but regulatory intervention offers hope on dodgy ticket pricing practices
Our house was damaged by bad weather, but our insurer told us its definition of a storm had not been met and rejected our claim
I bought an ‘energy saving plug’ online - not only did it do nothing of the sort, it turned out to be illegal and potentially unsafe. How can we avoid dangerous products online