Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies
Finally, wheels are in motion for changes that benefit insurance customers
Rocio Concha, director of policy and advocacy at Which?, urges the regulator to hold the insurance firms’ feet to the fire for causing customers unfair delay or distress
New Which? research reveals most UK businesses support strong consumer protection regulations as a contributor to consumer confidence and economic growth
Car insurance premiums have been enough to drive motorists round the bend recently. While the worst of price rises may have now passed, it’s little comfort for drivers who have had to shell out hundreds of pounds more for cover than they would have done just a few years ago
Which? has led the campaign to protect free access to cash. New rules, which come into force today, will help those who want to access cash do so
Britons risk devastating financial losses if the Government rows back on scam protections
It’s never too early to think about retirement, so the old adage goes. The more you’re able to save now, the more you can do when you stop working. The introduction of auto-enrolment in 2012 to help more workers save with the help of their employer has been a success, meaning millions more employees are contributing to a workplace pension. Yet despite that success, many are facing challenging retirements
Rocio Concha, director of policy and advocacy at Which?, urges the regulator to hold the insurance firms’ feet to the fire for causing customers unfair delay or distress
Since 2020 most major broadband and mobile providers have introduced inflation linked price increases in their contracts. Under this practice, providers base their price increases on whatever inflation is running at, plus a mark up - a questionable practice that has made it difficult for consumers to understand exactly what they are signing up for and to shop around
This Easter, chocolate eggs might not be the only thing consumers are waking up to. For those with a broadband connection or a mobile phone contract - which is of course the majority - many will find that the price of their bill will have increased, to significantly more than they signed up to paying
Markets may cheer today’s inflation figures, but the cost of living crisis is far from over for millions of Brits, writes Rocio Concha
Two years ago today, the Prime Minister called for an internet revolution. Much stands in the way of achieving it.
The impact on victims' wellbeing - can be much greater than - the impact on their bank balances.
The psychological and financial costs of fraud is immense and tech companies must take responsibility